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    Port forwarding stopped working

    This is a discussion on Port forwarding stopped working within the Sky Broadband help forums, part of the Sky Broadband help and support category; Last night my connection dropped for the first time ever since the dlm ended months ago. When it came back ...

    1. #1
      blackmesa8's Avatar
      blackmesa8 is offline Sky User Member
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
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      Feb 2011
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      Port forwarding stopped working

      Last night my connection dropped for the first time ever since the dlm ended months ago. When it came back my router had changed to MER and speed dropped by 400kbit. Not really a major issue accept since that change occured port forwarding is no longer working. No matter what i do ports are staying closed upnp isn't working either even when ports are shown as open on its table thing.

      It cant be a coincidence that this happened when my line changed to MER. Can i get it changed back to ppoa or can anyone explain or help with this port forwarding issue?


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
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      Central Scotland
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      Re: Port forwarding stopped working

      It looks like you have now got the exact opposite to your first problem when you could not get the ports to close.

      You are probably not wrong in your thought that it has been caused by the move to MER. Some found that resetting the router returned it to PPPoA, but his was only temporary and it soon changed back to MER. If I were you I would call Sky and tell them the update to your firmware has caused this problem which makes the router useless to you as you require the ability to open ports. They may send you a patch or even offer you a router exchange. It will depend on the agent you get how well they handle your problem.

      The only other alternative would be to break the T & Cs and use your own router. Many have found that you can still connect with PPPoA, using the correct username and password.


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.

      Useful Utilites TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Near Portsmouth
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      Re: Port forwarding stopped working

      I was reading the official Sky forum just now, replacement routers are taking between 5-10 days to arrive, not the usual 3-5.

      I mention this in case you do get a replacement ordered.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.



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