Is A Smooth Home Move Possible?

[Woolfy Smith]

Hi everyone,

Got some great help and advice last time I was on here so thought I'd pop back for some more:

I'm moving home in just over a fortnight and was wondering what's the best, smoothest, most hassle free way of getting my Sky broadband set up in my new address. The Sky TV side of it seems straightforward, I'll do that through MySky, but on the website and it mentions actually canceling the broadband subscription at this house (as if I was leaving Sky) then signing up again at the new house....call me a skeptic but I can just see chaos on the horizon.

Does anyone have any hints, tips, advice or past experience that might help me?

Thanks in advance

[reddwarfcrew]

I did it about 15mths ago.

Called Sky and told them the details. They said call back when I have an active BT phone line. It then took about 10days after that for the broadband to be activated.

Then it was a case of calling a few times until I got through to Tier 3 to get my sync rate set appropriately.

[Woolfy Smith]

Thanks reddwarfcrew.

I was maybe being a bit optimistic. I was maybe hoping for one phonecall and Sky would do the rest but I should know better by now

NOT looking forward to the DLM process after only going through it a few months ago but I suppose numerous phonecalls and a lot of chasing up is the only way to get decent speeds.

[I_Hate_Sky_Awnsers]

It's easier to get lines reconfigured these days as tier 1s are able to get it done.

[Woolfy Smith]

That gives me a bit more hope I_Hate_Sky_Awnsers.

In essence, does that mean that after the DLM is complete and I'm inevitably still not getting what I think I should be then it's possible to get re-configured with just one phone call instead of pushing for escalation?

Ps....50 Mb/s!? That's just showing off mate!

[I_Hate_Sky_Awnsers]

Lol I could get 100Mb but that really would be showing of.

You should be able to get it sorted with just one call.

TLs have the system required system to re-configure lines.

There are far more people with the knowledge on how to do it but they don't have access.

[Woolfy Smith]

Haha, who'd have thought it possible in the days of dial-up eh!

Ok, well I'm a bit less anxious about the whole thing now. No idea what kinda speed I'll realistically be able to achieve once moved so while the mrs is doing the decorating in the first few days I'll be fiddling with the test socket, removing ring wires etc!

Wish me luck!

[IWasNotTheEnemy]

The flip side is that DLM sets you to the best speed, it does happen you just don't hear about it on here

[Woolfy Smith]

The flip side is that DLM sets you to the best speed, it does happen you just don't hear about it on here

Very true, nobody comes on here to say they got exactly what they wanted from DLM.

That said, once DLM has run it's course, no doubt I'll pop back and post my router stats so that someone with more know-how than me can advise me if I'm getting the max speed available to me

[Exdee]

If your existing line rental is with sky just ask them to move over all your services to the new place. They will charge you 29.99 if your new place does not have dial tone or a line itself. The TV installation will be free. If you are moving in a fortnight I strongly recommend you start the procedure now as it takes 10 days to disconnect services at your existing address.

Moving with sky has not been a pleasant experience for me. Don't be surprised if you end up being without phone and broadband for 2ish months. All the best.