Sky Broadband Sagem Router - Cant Connect?

[Strikeman]

Morning guys

I have recently signed up to Sky TV and broadband however I am having trouble getting online. I followed the tutorial and set everything up as suggested however I still cant seem to connect via a wired connection or wireless.

Whats weird though is when I first set it up I did have internet connection for about 5 minutes and was able to download at a high rate, however after 5 minutes the connection dropped and then cut off completely. I can see the router in the wireless network list and when I try and get my laptop to reconnect to it, it just sits at the connecting screen and never actually connects. The same thing happens with my iphone, if I am lucky enough to get onto the router (usually after turning it off and on again) it will connect for a few minutes then disconnect and then say my password is incorrect, even though I havent changed anything at all.

I have tried it with a wired connection as well into the laptop and the same thing happens, could the router be knackered?

I took the router round my mums house and plugged it all in there to see if it would work and it didnt, however im not sure if this would work anyway because she has bt broadband (obviously disconnected the BT router first), would it work round my mums if she has a BT subscription via a Sky router?? I wanted to make sure the router wasnt faulty but it appears it is....

[Isitme]

What router do you have? There are a lot of reports on the forum about the new Sagemcom 2304N being faulty out of the box. If you have this one, you will have to phone Sky and explain the position.

A router with Sky firmware will not connect to BT, or any other broadband.

[Strikeman]

hi mate

Thanks for responding. Yes it is a Sagem router, I have been reading a few other posts and there seem to be similar issues with the Sagem. Can I phone up and request another router, if so what router is the best one to get, if there is a way of requesting....

Mark

[Isitme]

All you can do is phone up and go through the trouble shooting routine. They will either fix it or send you another router. You can't choose your router with Sky, you get what is at the top of the list.

[I_Hate_Sky_Awnsers]

We wish we could send out particular routers as well as it would make our lives easier.

[Strikeman]

Dammit thats annoying, I have had no problems with BT whatsoever and first time with Sky and it goes t*ts up! >:-(

I was getting nice speeds for about 5 minutes then it all went to sh*t

[buddbuttocks]

If your router is stuck with power light only (and ethernet, if it's plugged in), then it needs a firmware restore.

If you have the Sky broadband CD v5, stick it in your machine, open the contents of the disc, go into Utilities, then Win (or Mac if you have one) and run the SRTool application, follow the instructions and it should automatically restore firmware. You will need an ethernet connection. If that isn't successful you'll probably have to phone up.

[bigj2552]

Dammit thats annoying, I have had no problems with BT whatsoever and first time with Sky and it goes t*ts up! >:-(

I was getting nice speeds for about 5 minutes then it all went to sh*t

same here...and still waiting for new router ( nearly 2 kws now ) . same/similar probs as yourself from day 1

when it good ....its great i suppose....but when the apple cart breaks....well, you know.....pain in the backside phoning, cause you never get the same person twice...which means you have to go through the whole explaination process of whats wrong with your router / try all the tests / request a new router...then....wait......and wait....and wait....
large corporations are great at giving you great, cheap deals but,at the cost of, one doesnt know what the other ones doing...most of the time
good luck m8

[Scubbie]

I have a confession to make...

My Sky Netgear Router gives me the occasionally problem, so yesterday I called in to see what could be done, having been discussing it privately with a couple of other members.

A new router was required and I specifically asked if it could be one of the new ones so I could see what it is made from.

I've just check my account details on the Sky website and it appears that one has been requested, but nothing more than this at present (i.e. confirmation of dispatch).

Click on this link:

https://myaccount.sky.com/portal/myaccount/

Then select the 'Track Order' tab to check what is happening at your end.

Once I have installed the router, I intend to report back to the forum to let people know a little more as there are many questions yet to be answered.

[bigj2552]

hey scubbie...
thanks for the head up....
just checked mine -

Sky Broadband
Product Latest Update
Broadband Box We are currently processing your order.

i take it that means there getting my new router ready for shipping ?