slow throughput (2Mb on 13Mb connection)

[snadge]

someone on my forum is on SKY LLu and reports slow throughput

his stats are:
ADSL Link Downstream Upstream
Connection Speed 13309 kbps 1064 kbps
Line Attenuation 29 db 10 db
Noise Margin 7 db 7 db

he gets about 2Mbps on speedtesters... ping about 50ms

is sky having any problems on any exchanges?

thanks

[Scubbie]

Some exchanges are having on-going issues with the backhaul network. It is being upgraded, but this has been going on for some time.

Take a look here for more specific information:

Sky Service Status

If there are other issues going on, why not direct them to this forum?

[User05]

Check at Sky Service Status to check whether he's on one of the affected exchanges.

Other than that, I assume all the basics have been done? Wireless or ethernet for instance?

Edit: Scubbie got there first.

[snadge]

thanks for the help guys

will do

[snadge]

i have told them to come on here but dunno if they have or not so thought I would make the effort too...

[snadge]

those exchange problems - seem a bit old , are they still problematic? how do you know when they are fixed?

[Scubbie]

those exchange problems - seem a bit old , are they still problematic? how do you know when they are fixed?

Yes they are old.

Other issues have been posted and removed.

The issue with them is the backhaul. This requires a lot of work as a cable may be required to be laid, I don't know what the actual solution is.

[Isitme]

someone on my forum is on SKY LLu and reports slow throughput

Tell him/her to start in Safe Mode with Networking and check the download speed. This will rule out software or malware on the PC causing slow throughput.