Internet extremely slow for days.

[neilmcl]

Anyone having internet issues over the last few days in the Stamford area?

I'm connecting OK, and showing a healthy synch of 10mbps but I'm having real trouble accessing the internet with pages loading, if at all, extremely slow. Anything I can do to pin down the issue? It's not PC related as I'm having the same problem with 3 PCs in the house.

[I_Hate_Sky_Awnsers]

Broadband ISP: O2 Standard

If you are with o2 why not try our sister site.

02 User

If not then can you post your router stats?

[Scubbie]

Sometimes these issues can be at the exchange, rather than the LLU provider.

There is nothing showing on the Sky Help Centre:

Sky Service Status

[neilmcl]

Broadband ISP: O2 Standard

If you are with o2 why not try our sister site.

02 User

If not then can you post your router stats?

Ignore my profile, this is at my parent's house who are with Sky.

[I_Hate_Sky_Awnsers]

kk can you post the stats though

could you ping 74.125.77.99 from control panel

could you also tracer bbc.co.uk and post the numbers.

[neilmcl]

A little better this evening but still sluggish, both wired and wireless.

Stats:

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 855 926 0 482 4932 00:03:27
LAN 100M/Full 1159 1177 0 4474 560 00:04:27
WLAN 11M/54M 159 0 0 48 0 00:04:13
ADSL Link Downstream Upstream
Connection Speed 9212 kbps 921 kbps
Line Attenuation 33 db 19 db
Noise Margin 10 db 9 db

Tracert produced the following:

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 3 ms 1 ms 3 ms 192.168.0.1
2 73 ms 39 ms 38 ms cr0.emstmfd.uk.easynet.net [87.87.251.223]
3 34 ms 35 ms 37 ms ip-87-87-167-1.easynet.co.uk [87.87.167.1]
4 39 ms 38 ms 37 ms te0-7-0-0.er11.thlon.ov.easynet.net [89.200.134.
181]
5 38 ms 36 ms 35 ms 212.58.238.189
6 38 ms * 37 ms 212.58.238.153
7 37 ms 37 ms 37 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

[neilmcl]

It's been a week now and internet browsing is still pretty bad despite connecting at a stable 9Mbps. At the end of my tether so contacted Sky last night but they were next to useless. As far as they were concerned there was no issue at the exchange so not their problem. Went through all the usual checks but didn't improve anything. They did mention it could be the router but then went on to say they'll charge me £30 for a replacement.

[I_Hate_Sky_Awnsers]

£28 and they have the option of sending it free.

[Scubbie]

A simple way to rule in or out the router would be to extract the Sky sign-in details from your parent's router and plug a non-Sky router in.

Run this for a while and see if your service improves.

I am concerned over a couple of issues though:

* How are you connecting to the router? (i.e. WiFi or Ethernet Cable)

* What package are they actually on (i.e. Connect, Home Lite or Unlimited)? You will need to check their Sky account on-line to double check this

* Is there anything else connected at the same time to the router?

Whilst many members will say that they aren't reliable, could you run a few tests on Speedtest.net - The Global Broadband Speed Test and post the results? It will provide an indication as to what you are getting from the connection.

With the stats that you posted, I would expect to see around 8Mb/s d/l and 0.8Mb/s u/l.

[neilmcl]

That's my next step to bring down a couple of different routers next week to try out. I've got my old Sky sagem router and a trusty Billion which should rule in/out any issues with my parent's router.

I've tested both WiFi and ethernet so it's not a wireless issue. They are LLU so its nothing to do with the Connect service and there's nothing else, that I know of, accessing their service.

It almost looks like they're having the service throttled in some way.