Intermittent dropouts for months, Sky support no help

[Lenaldo]

Cheers i'll give that a go if it goes off again

[I_Hate_Sky_Awnsers]

If it is suspended you might even be able to get it lifted. Simply by saying that it it would save them money by not having to send a new one.

[Lenaldo]

Well all day and night yesterday it didn't drop once, just now it's gone again

Apr 7 13:25:57 (none) user.crit kernel: ADSL link down

Apr 7 13:25:59 (none) user.crit kernel: ADSL G.994 training

Apr 7 13:26:07 (none) user.crit kernel: ADSL G.992 started

Apr 7 13:26:11 (none) user.crit kernel: ADSL G.992 channel analysis

Apr 7 13:26:18 (none) user.crit kernel: ADSL G.992 message exchange

Apr 7 13:26:18 (none) user.crit kernel: ADSL link up, interleaved, us=502, ds=3066

Apr 7 13:26:23 (none) daemon.crit pppd[8734]: PPP LCP UP.

Apr 7 13:26:24 (none) daemon.crit pppd[8734]: Received valid IP address from server. Connection UP.


going to get the netgear out and give that a go

[Sky eService Team]

Hi Lenaldo,

I see from reading through the thread that you have intermittent connection and you are about to try your other router, if this is successful then that would suggest that your router has developed a fault however if not then it could be something with your physical set up. We appreciate you may have carried out some of the trouble shooting already although here is a link for full trouble shooting just incase something has been missed.

Sky Broadband | Internet connection problems

If after trying all of these your issue still isn't resolved then I would suggest you contact us back as the issue may need to be raised to our Customer Solutions Team.

Hope this helps,

Sky eService Team.