broadband drops

[Sky eService Team]

Hi ashy111,

Are you able to confirm how long you have been Sky Broadband Customer? it is possible that we could be running DLM on your line which is our Optimised stabalising tool which monitors the speed of your line.

This will run for 10 days after activation & can cause intermittent connect whilst the line is being optimised. If you have had the Sky Broadband for more than 10 days there could be a fault & if you Contact Us so we can run a line test .

Thx

[ashy111]

Hi

I was activated on 17th March but didnt receive the router till the 24th March. The line has been tested yesterday as i rang Sky, didnt seem to be any problems with the line but the lady still insisted someone come out and check the line. So i am awaiting a visit from an engineer on the 26th April, im putting my money on the problem being with the router

[ashy111]

A quick thank you to all of your replies, even though i havent got it working yet i hope some of these steps are useful to someone

[Scubbie]

...So i am awaiting a visit from an engineer on the 26th April, im putting my money on the problem being with the router

That's a long time to wait.

Did she hint at any reasons for the delay?

I'm inclined to be suspicious when many others can get a BTO Engineer to visit much sooner.

[ashy111]

I was told that's the earliest possible someone could come out

[Scubbie]

I was told that's the earliest possible someone could come out

Ok. This will be down to BTO, not Sky.

The reason why I am suspicious is more related to why are they so busy?

One paranoid reason would be that there are a lot of problems and they are having problems resolving them.

[ashy111]

OK i am finally up and running at last! Had a man from BT come to check the line last week who could not find any problems with line, got on the phone to Sky (twice) got the old Sagem sky router through the post and its running just fine. What a total waste of time the new sagem (F@st 2304) router has been! nothing but problems for 2 months. i've had this router running for a few hours without ANY cut offs

[ashy111]

oh and Sky did mention getting alot of problems with these routers, what i dont understand is why dont they just replace them instead of wasting time with line checks etc

[Scubbie]

oh and Sky did mention getting alot of problems with these routers, what i dont understand is why dont they just replace them instead of wasting time with line checks etc

Good old corporate mind-set.

"Let's pretend we don't have a problem, hopefully everyone will believe us"

So many other companies have adopted this same posture before. Unfortunately many do fall for it, but with the power of the Internet many find out what is happening.