Not getting the most out of my line?

[uk_chris]

Hey there - been with Sky for about a year now. Not had any major issues, apart from Summer 2010 where they decided it'd be fun to knock me down from 20meg to 10. After a month of correspondence, BT engineer calls they claimed it was "fixed" - but it's never been the same. Here's a speedtest:


If I were to run a speedtest last year, I'd have the full 20 meg. This isn't my only complaint - I also reply on upload speeds, which, as you can see is only 0.80. Now if my line is capable of the full 20meg - why can't that 0.80 be bumped up?

Before I begin pestering Sky customer support again, what do you all think? Here's my connection stats:


I can imagine some of you are thinking of me as a connection snob, but I rely on high-speed internet and at the moment I'm not getting what I used to.
Thanks in advance.

[User05]

Your sync speed for downstream and upstream are fine. The speed test is showing throughput speed, it's never going to match your sync speed due to overheads. You running that speed test wirelessly? If so, try an ethernet cable.

[uk_chris]

I'm on this connection with ethernet.

[I_Hate_Sky_Awnsers]

How many PC's did you have connected at the time that you ran that speed test?

You could try running command prompt as an admin and run netstat and netstat -nab

[uk_chris]

At the time I was only actively using the net, on average we probably have 2-3 computers connected to the router and the odd smartphone connected with WiFi. The fact that customer support were able to bump up my download no problem begins to make me wonder why the same can't be done with my upload?

[User05]

The upstream is probably already uncapped to 1216 or 1312 already. Even if it was capped at 1024kbps, as it may be, then you're talking about literally 50-100kbps improvement if you're lucky. It's not worth the hassle of a phone call.

[Exdee]

Speed test sites are not an accurate way of measuring speed.
Download this 100mb test file and see what speed you get.

ftp://ftp.ovh.net/test.bin

Delete it afterwards.

[buddbuttocks]

I suspect your line speed and throughput dropped when you were migrated to SVBN. If that's the case, you probably will never get the same speeds you once did due to the difference in exchange equipment and config thereof.

[uk_chris]

I suspect your line speed and throughput dropped when you were migrated to SVBN. If that's the case, you probably will never get the same speeds you once did due to the difference in exchange equipment and config thereof.

What is SVBN?

[IWasNotTheEnemy]

Sky Voice & Broadband Network - FULL migration to the Sky network. If you dial 1571 on your landline does it go to BT 1571 or Sky 1571?