Quote Originally Posted by reddwarfcrew View Post
I think that's the problem. Surely in this day and age of technology it should all be done remotely by a switch on a PC that controls the exchange. It should all then happen automatically when the operator fills in the request on screen when the cuistomer calls.
There are such exchanges out there, I can't recall their exact name, very few in this country but more common on mainland Europe.

These types of exchange have what are called an "Active MDF". I found this, which seems to offer an insight - http://www.guardian.co.uk/technology...hnologysection