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You'll love this one..!!
This is a discussion on You'll love this one..!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've had my internet service now with Sky since the 13/9 and I must admit I've had no complaints since ...
- 26-09-06, 11:31 AM #1
You'll love this one..!!
I've had my internet service now with Sky since the 13/9 and I must admit I've had no complaints since today......
Got up this morning about 8am went to check my email and yep you've guessed it no ADSL service - looked at my router and I had a [nice] flashing orange light on my router......ok I thought lets give it a re-boot hopefully it will go live again.
Nope....still a flashing Orange light.....re-booted the router again...nope still the same outcome.
I decided to leave it for a couple of hours to see if it would come live again.......11am came and still no service....so I decided to phone Sky....here I go I thought probably have to wait in a queue for an hour......to my suprise I was put straight through...I gave the lady my details and to cut a long story short she suddenly said that there was a network problem in my area and Sky were currently investigating......for some reason I just didn't believe her...it was her tone of voice...it just sounded like 'I'll give him this info..just to get him off the phone'
Now this is the part that will make you laugh (LOL yep I finally go there), the very second I put my phone down, Yep you guessed it my internet connection light on my router went to solid green.
umm thanks Sky!
- 26-09-06, 11:44 AM #2
Sorry to hear that but the woman you spoke to was right if the internet light is flashing orange then it will be a problem at the exchange and I would say it was just a coincidence that it just happen to come back when you put the phone down as you said yourself you did wait a few hours before calling SkyBBRay
Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
If you would like to know the straight line distance to your exchange then
Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here
- 26-09-06, 05:22 PM #3
In the Chordiant system there is a information page.On it it list's all network problems,a brief discription,Start & eta of fix as well as what DSLAM/Card & Port is affected.
First thing I do is check that & do a line test (swish)when a customer calls up as if the is a problem,it saves wasting you're time & mine.