(Unofficial) FAQ - Sky Connect Users

[steve16751]

grumpyred
Hi the problem is the connect package

Sky.com - Sky Products>Broadband>Terms and Conditions

SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
Excessive use during peak time

We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

Traffic management of our Network

To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

at the moment connect Customers are having problems from 9am till 1am. Traffic Shaping seems to be running for 16 out of 24hrs there is a lot of connect Customers that are complaining with problems throughout the day

I hope this explains some of the connect package problems

[grumpyred]

Ok, in response to my own thread, have just done a speed test.



I dont know a lot about these stats, but I do know they dont look good

On my SkyConnect speed estimate, it says I should get 3mb download speed. I know this test was taken at 10pm at night, but still its a disgrace!

Help! What can I do!?!

[Gazz380]

Like the above post by steve its all down to traffic management and there is very little you can do sadly, i would advise to look at the very first post in the thread made by me everything you need is there!

[ryanmckernan]

I remember hearing from someone on here that if you pay less for Sky BB Connect (£10/£5 instead of £17) when you sign up, you should be getting LLU very soon. I paid £10. I am patiently waiting... hoping :P

Update
I have been corrected:

One of the main problems is the connect package is over subscribed there is still some connect Customers who pay £5.00 and have done so for sometime now Sky have stopped unbundling exchanges and there is no sign of Sky starting again.

[Gazz380]

If i got your exchange right because gortion doesnt exist then

Exchange name: Gortin
Exchange code: NIGT
Location: Omagh, Northern Ireland
Sky / Easynet: No Date Set

I wouldnt think youll be getting LLU anytime soon!

[mikeycollins]

I have written to sky today to end my contract. I have been on connect since April. At the start I was very impressed with the speed but in the last month it has been appalling. I tested each day last week, at various times, using the BT speed test and found an average peak time speed of 661kbs. My line is configured at 8128 downstream and 448 upstream. At the moment I am downloading Open Office at 19.7 kbs. What are O2, Newnet, or Aquiss like?

[steve16751]

mikeycollins
Hi sorry I meant any one of the three links. I see you have only one Internet Service Provider at your exchange that has LLU O2 / Be: Enabled as of 16/11/2008 is your exchange NIDP I have heard good things about O2 LLU there is quite a few O2 Subscribers on Skyuser also it is Skyuser sister site - O2user.

[Gazz380]

I have written to sky today to end my contract. I have been on connect since April. At the start I was very impressed with the speed but in the last month it has been appalling. I tested each day last week, at various times, using the BT speed test and found an average peak time speed of 661kbs. My line is configured at 8128 downstream and 448 upstream. At the moment I am downloading Open Office at 19.7 kbs. What are O2, Newnet, or Aquiss like?

If you can get LLU with BE/O2 then i would suggest either of them also ADSL24 is LLU on there network to..

[snake]

Sorry to correct guys but its your Mac Address at the bottom of your router which is the username not the Mac Code as these are 2 different codes. And secondly be careful with this one cause if you have had a replacement router from sky the speedtester website doesn't always work with the new Mac Address but works with the old one i know its weird. Always use IE and not firefox cause it doesn't work on firefox. And make sure you do not enter : between each letter as this is wrong and make sure you add @skydsl on the end of the Mac Address.

[steve16751]

snake
Hi I think you will find it is the Lan Mac Address which is on the bottom of the router it is also on the Maintenance page of the router The Lan Mac Address is the Address you use for the Bt Test Result

the speedtester website

Which speedtester Web site do you mean

Always use IE and not firefox cause it doesn't work on firefox.

I have had no problems with Firefox.