(Unofficial) FAQ - Sky Connect Users

[steve16751]

skmo
Hi if you click on link tells you how to get Lan mac code from your router

http://www.skyuser.co.uk/forum/sky-b...test-blog.html

[skmo]

Thanks steve heres my results:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3904 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 511 kbps

[steve16751]

skmo
Hi that is annoying Sky connect was suppose to be getting better 2 weeks ago my speed start to improve then same as yours just dropped out the problem over capacity and Sky do not know what to do there is another thread which is http://www.skyuser.co.uk/forum/sky-b...owed-down.html have a look at the last page everything looked like it was getting better

[Blythyvxr]

cheers for the info guys

[steve16751]

Blythyvxr
Hi any help or information you need just ask

[garnman]

Great thread, glad i'm not the only one having problems with connect!!

I play on PKR poker quite a lot and since 18/06/09 I can't play during peak hours, looking on their forum it appears all other sky connect customers are having the same problem. This did coincide with an update from PKR but I think this may just of been coincidence.

Anyway, after much head bashing trying to get any sense out of sky it's looking like I might bite the bullet and switch, couple of Q's...

My contract only started in April (I did have connect at my previous address and had no problems), is it going to cost me anything to get out of?

I also have line rental with Sky, is this going to cause problems?

And sorry, bit of a technophobe, but what are mac keys? Are they what you need to switch provider?

Thanks in advance

hi i play on b365 poker also on the i poker network. ive got accounts with will hill, victor chandler, paddy power all on i poker. none of these connect to server after 5pmis although perfect any other time. ladbrokes poker on different network is perfect at all times.my sky connect started not connecting 3 weeks ago just after id spent £120 and qualified for 2 100k tourneys. i couldnt play in any of them due to connection problems but couldnt even get a refund as b365 say i poker is running fine. i spent 7 hours on phone with b365 and sky asking why its just the i poker network but cant get any answers. im gutted!!!i could be rich!!

[Smithy99]

I'm not sure how many times I need to tell you but it is because Sky are traffic shaping P2P during peak hours, this started a few weeks ago, Bet365 uses a form of P2P to run.

The only answer is to move ISP's.

Try:- P;usnet, Zen, IdNet, ADSL24.

The Plusnet gamers package would be best if you wanted to be sure.

[ozzyoz]

[steve16751]

ozzyoz
Hi the thread you are on is about the connect package which is a rebranded Bt product you are on Sky Mid /Everyday if you are trying to leave your speeds do so on the links you will be able to get some help.

http://www.skyuser.co.uk/forum/gener...say-hello.html

http://www.skyuser.co.uk/forum/speed...ults-here.html

If you ask a Question you get an answer

[grumpyred]

Hello there. I have been having a good look through the site and was hoping somone could help.

I have recently signed up to Sky Broadband from Talk Talk and I am really very unhappy with my connection. I want to get down to the problem, but would like an idiot's guide to everything I should check and do to figure out what the problem is (or if in fact its just Sky!!). I am guessing there is a checklist on this website somewhere (for idiot's like me), but I havent been able to find it yet, so apologies for any duplication. I would be grateful if someone could just point me in the right direction.

To give a bit of background on my situation I was with Talk Talk for around 2 years using my own Netgear wireless router. I NEVER experienced any problems, but now since joining Sky, I am very unhappy with both my router and my connection.

Any advice would be most appreciated.

Many thanks