(Unofficial) FAQ - Sky Connect Users

[Faust]

Faust
Hi I think two years ago a lot of exchanges were hoping to have Sky LLU installed. So if whoever is still only paying the £5 I would have thought that the exchanges that were not going to have LLU installed Sky would have put the payment up to £17.

Not that simple - in many cases people were given long term discounts. If you take mine as an example I have got another 9 years left (in writing)

[steve16751]

Faust
Hi I think you are lucky then as there are those who only got 6 months over 2yrs ago and have nothing in writing. Did you ask for the 9yrs just incase

[Isitme]

in many cases people were given long term discounts. If you take mine as an example I have got another 9 years left (in writing)

Not your fault of course, but that could be why Connect is in such a mess, there are probably a great number on discounted rates. If everyone was paying the full whack, they could possibly pay for more bandwidth.

[Faust]

Well Steve, March is here i.e. the month when you said/hoped things would improve with Sky Connect. Still the same appalling service at my end, in fact I would say if anything the service is getting worse, if that's possible?

[steve16751]

Faust
Hi still got a couple of weeks left before the end of March. What was that Roman saying Beware the ides or eyes of March

[Faust]

Faust
Hi still got a couple of weeks left before the end of March. What was that Roman saying Beware the ides or eyes of March

I've got a better one - if it happens I'll show my a - - e in Burtons Shop Window.

[steve16751]

Faust
Hi I did not know Shakespeare wrote that

if it happens I'll show my a - - e in Burtons Shop Window.

But Burtons have been around for a long time so you never know

[jawj]

Hello all,

Firstly thanks for great forum and for all the help on it.

So after experiencing terrible internet after 5pm on Sky connect and reading everything I started to collect speed tests, showing that during the day I get about 3742kbps then after 5pm I get 300-370kbps.

I phoned sky this morning and was fobbed off basically and couldn't get past them.

They said I was probably being slowed down because i use more than 1.3gig a day, irrespective of 40GB per month, its if you use more than 1.3 a day. Not that they can tell you exactly it seems.

i said the internet was unacceptable and unusable, they said it should be enough the use email/ web browsing.

They said because I was using an extension cable that was why it was too slow and I should connect to the main socket. This isn't possible as I cant use the computer in my lounge anyway.

And that was that.

So I suppose I complain but not sure this is going to get my anywhere - I thought I'd got everything I needed to get out of the contract but it appears not? My contract doesn't finish till end May (not too long) and I will move somewhere else then, maybe before.

If anyone has any nuggets though let me know.

Cheers all.

G

[Isitme]

If you have a look around you will find there are many who have left Connect due to it being a deplorable service. It does not matter how much you use you will still be throttled during the peak hours.

You may indeed get a better speed by plugging into your Test socket, but that is not the main problem. Phone up and ask for your MAC and find an ISP who does not strangle the connection to such an extent.

[steve16751]

jawj
Hi have a look at this http://www.skyuser.co.uk/forum/sky-u...-2-months.html. when you speak to Sky tell them you know about the Traffic Management of the connect package which is a Bt max re-badged product and you know that they cannot help you. Ask the op to pass you on to CST (Customer Service Team) that should work.

I phoned sky this morning and was fobbed off basically and couldn't get past them.

There are thousand of posts about the connect package and the many problems that it is causing through the throttling. Does your exchange have any ISPs providing an LLU service you can check here SamKnows Broadband - Availability - Exchange Search.