(Unofficial) FAQ - Sky Connect Users

[hmspilky]

Thanks, ive had a good read, and its shocking to be truthful. They should just knock the service on the head until they can get it right. I didnt get any problems on plusnet, but we always think the grass is always greener! but with sky connect it certainly isnt!!

[hmspilky]

my connection has got better since i complained??? I dont get it. my results are below from the speed.io site

[steve16751]

hmspilky
Hi run a Bt test http://www.skyuser.co.uk/forum/sky-b...ed-tester.html have a look on the link has all the info and faqs then click on Test Result

[Isitme]

my connection has got better since i complained???

Speed.io is about as good as speedtest.net, but apart from that, your test seems to have been done outside the throttling period. Try doing one between 5 and 11.

[hmspilky]

Here's one of them from the BT test

Download speed achieved during the test was - 552 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[Isitme]

For a complete record always date and time your tests.

Your speed is below the acceptable rate so you have a good reason for leaving.

[kiwi]

Really starting to hate this throttling. Latest results :

FAQ


Test1 comprises of Best Effort Test: -provides background information.

Download Speed
484 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 484 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5376 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps

[hmspilky]

heres th BS reply Ive got from sky customer service afetr I told them to cancel our BB connect.

It looks like a standard copy and paste crappy reply??

Thank you for contacting Sky Help Centre.


To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.



If you wish to monitor your usage to ensure that you are not being excessive, you can download a Broadband Bandwidth Monitor from several sources on the internet. This will keep track of how much you use your broadband connection, and help ensure that you do not go over any monthly limits. Please note that if you have multiple computers, then you will need to install the monitor on each computer.



Please note that Sky does not endorse any specific bandwidth monitor.

For further assistance, you can visit our help centre on line at Sky.com - Sky Help Centre

I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email. You can also contact our Technical team on 08442 410 515, where one of our advisors will be happy to help.


Kind regards

[Isitme]

There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times.

This is the part that is just not true.

I hope you obtained your MAC before you told them you wanted to cancel, if they cancel before you get it you could have problems.

[hmspilky]

were thinking of going to virgin for the internet. Ive used them before and the speeds are great, but we want to keep sky for the tv