(Unofficial) FAQ - Sky Connect Users

[steve16751]

figgyp
Hi Sky`s T & Cs the last line We do not put restrictions on our network that is where Sky have caused problems because at times Connect Customers cannot use the Sky Network. Logging on to Sky homepage. Reading emails. using Sky player (impossible) and logging in to your My Sky. these are examples connect Customers have used to leave

[figgyp]

Thanks have sent them an email stating this and have given my MAC code to O2, just hope now sky do let me leave without charge, else with have to goto small claims court!

[steve16751]

figgyp
Hi you should be ok there has been a lot of connect Customers who have left because they were unable to use the Sky Network and I have not heard of any being charged good luck

[j0n35y]

even when i was being traffic managed ive always been able to download from newsgroups at full speed. Anyway since yesterday they have been going slow-mo! So im gonna leave, cant play xbox live, watch youtube videos.....cant do anything i want to do. o2 here i come!

[steve16751]

j0n35y
Hi there are plenty of good reports about O2 LLU. Make sure it is LLU. This is what LLU stands for

LLU - Local Loop Unbundling. BT was forced by legislation to make its local network (the copper cables that run from customers premises to the telephone exchange) available to other companies. It has become a term used to cover non BT ADSL products.

[figgyp]

Got an email back from sky saying ...
"Dear Mr FiggyP (changed it lol)

Sorry for the delay in replying to your message regarding the speed of your broadband connection.
I have accessed your account and can see that you already have a mac code from us. I have looked at the notes on your account and there seems to be conflicting information. In one case says there is a fault on the line and the other says it is down to traffic management. I would be inclined to think there is a fault as problem only started a month ago and traffic management has been in place since you joined us so I have logged this as a fault to our customer solutions team again."

No mention about being able to leave without penalty.
O2 already have the mac code, whats my next step?

[PaulSky]

figgyp
Hi Sky`s T & Cs the last line We do not put restrictions on our network that is where Sky have caused problems because at times Connect Customers cannot use the Sky Network. Logging on to Sky homepage. Reading emails.

Those items are nothing to do with the Sky Network they are simply parts of the sky website. The Sky Network is the network in use not what you do with that network connection.

[steve16751]

PaulSky
Hi Maybe if I said could not use the Sky Network there by unable to use the Sky Web Site for instance Logging on to Sky homepage and My Sky also Reading emails. The main thing is Sky`s T & Cs the last line We do not put restrictions on our network they do with Connect Customers
figgyp
Hi have a read I could not believe the agent he must know about the connect package

In one case says there is a fault on the line

that is what you thought

the other says it is down to traffic management

It is down to Traffic Management more like Throttling

I would be inclined to think there is a fault as problem only started a month ago and traffic management has been in place since you joined us so I have logged this as a fault to our customer solutions team again."

everything was ok at the beginning it was when you read about the Traffic Management that you realised there was not a faulty line just Sky Throttling the line. A good idea is to ask for the agents name and write it down. This agent has fobbed you of that is really annoying

[figgyp]

Thing is i play on xbox live most nights and its only the past month or so when the BB hasa become so sluggish that its made it near impossible, I may well have been throttled before hand but perhaps throttled to an acceptable speed which didnt affect anything to drastically. But these days!!!!!! Web browsing is just bareable but like being back in the 90's on dial up!

Have sent another email back saying that email was unacceptable and again told them I want to leave due to the restrictions they put on their network! I also said if it is down to a fault then the last agent i spoke to on the phone told me it was down to traffic management and this is why I've given my MAC to O2, so therefore the agent should be responsible for any fees/penalties I have to pay!

I await their response (probably be on O2 by then lol!)

[steve16751]

figgyp
Hi I think some of the agents are saying anything now which is not helpful when you know that you are being throttled. I still think everything should turn out in your favour