Sky Connect Broadband - Are you being slowed down?

[Smithy99]

For gaming, Connect is not going to suit you. You should ring up Sky and tell them that you no longer wish to take their service, also ring your current ISP and let them know that you no longer wish to leave.

Depending on where the process is up to you may or may not be able to halt it. If not, you have 8 days from when the Connect service is active to leave without penalty, get your MAC and move on again, this time do the reaseach before you jump

[karlak]

this time do the reaseach before you jump

Yep, thanks for that - last time i take advice from an "informed" friend ......


I assumed that because my current connection is not shaped, that the exchange is not maxed out, and so will be ok with SKY also. So it appears that some providers shape and others don't even from the same exchange...

[yunorisson]

Yep, thanks for that - last time i take advice from an "informed" friend ......


I assumed that because my current connection is not shaped, that the exchange is not maxed out, and so will be ok with SKY also. So it appears that some providers shape and others don't even from the same exchange...

Excellent advice from Smithy99. Get out while you can.

[steve16751]

A lot healthier tonight
Bt speed tester

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 2125 kbp

karlak
As Smithy99 say if you are a gamer you really don`t stand a chance. This is what happens to connect Customers

To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

karlak I am not saying it is never going to get better but at the moment it is bad just look at the result various Sky User`s have posted. Anyway hope you get sorted

[SuperMoto]

Package: Connect
Speeds: As low as 13kb a second

Yes, I am a gamer, oh sorry should I say 'was'. It does not matter what time of the day it is I start with a bearable latency of 80 and within 10 minutes have one of 160+. I only download overnight now, but I don't call 46kb a second ideal.

For nearly 18 months i had no issues then all of a sudden horrendously slow internet. At present Sky have no given an explanation for this, despite repeated complaints. To date their technical support has suggested:-

1. My computer is at fault (nothing wrong with it)
2. BT are at fault
3. My netgear router was at fault (replaced with a new Sagem one)
4. I should be connected only to the main socket (if this was the case why have I had no issues for the previous 18 months).
5. To repeatedly re contact them, however I takes on average in excess of an hour to speak with anyone then we have to start at the begining again. Their advice, re contact them.
6. Speak with a mythical tier 2 or 3 tech support, but they are never available despite trying various times of the day and evening. Funnily enough I have requested a call back from this fictional department and as yet it has not materialised in 3 months.

Sky also seem adept in closing tickets when they have not been resolved

[Isitme]

Have you tried a BT Performance Test - Go to BT Performance Tester enter your phone number then your ADSL username. This will do an official BT speed test and show your present profile. Your ADSL username is <the LAN MAC number of your router, no colons, followed by> @skydsl You can also obtain this from the router by using one of the utilities available on the forum.

You should be able to use this report when phone Sky, but it will depend on who takes your call as Sky TS do not seem to be trained for Connect customers. This tester is always busy, it could take several attempts to get on.

[SuperMoto]

Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 864 kbps

I have already complained (into double figures) to SKY, pointless waste of time they don't give a stuff.

[steve16751]

SuperMoto
Hi Here is what I did I rang Customer Relations on 02077053000 spoke to receptionist and asked to be put through to Customer Relations and they will tell you they are not technical and ask if you want them to put you through to technical or someone to ring you I got two telephone call the first one was about the problem I was having the other was my problem solved I said no but problem was recorded and someone else rang and line was reprofiled I got better speeds. But like everyone else on connect 5pm to 12midnight throttled I hope it improves for you and you get a result
Bt speed tester performance

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 886 kbps

thank you

[davedarave01uk]

OH dear, theres me just ordered Connect, pretty much to get the Telephone package as well.

Does anyone know if I can refuse/cancel the service after it has started migration. Gave Sky my MAC code 4 days ago...


If it was cancelled, would I need to tell my existing provider that I am staying? Currently have 3 Xbox's online at once with no problems, sounds like that will be a dim and distant memory moving to Connect

Be interesting to hear from any Happy Connect users at the moment.

I would not bother I have 2 Xbox360's connected up and its just a waste of time.
I had no problems with BT I was getting 2mb before I joined sky now Im lucky if I ever touch 500kbps
The router states its doing 1800kbps yet speedtests show different
So much for Sky saying I would get 3.5mbps.
Ive canceled within the 8 days and I will be waiting for my Mac to come.
Sky are not cutting me off until 13/04/09 and On the 31st of this month my area should be ADSL2+ Enabled so Im gonna wait to see what happens with that before I change.

PS. Soz about grammer/punctuation Im on the crapper thinking about sky broadband

[steve16751]

davedarave01uk
Hi this is the problem below. Have you tried a Test Result that will tell you your profile speed and actual speed have you done one it is worth it anyway hope the next ISP give you lots of speed

To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.i