Sky Connect Broadband - Are you being slowed down?

[yunorisson]

Update.

Decided, eventually, to jump ship and deal with the financial consequences as they arise.

Fed up with a sub standard service after 5pm/weekends from Sky Connect.

Have opted for a guaranteed non throttled service and looking forward to using the internet in the proper manner.

[doubleOeck]

hmm could it be they've only gone and done somethign about it... my speed testbelow @ 8.23..... we shall wait and see....

[Isitme]

@doubleOeck
You haven't been transferred to LLU have you? Samknows doesn't show it enabled yet, but it takes a bit of time to update their database. Have a look at your stats, they will tell you.

[doubleOeck]

not as far as I know.....

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 27.0 db 14.5 db
Noise Margin 6.5 db 22.0 db

not sure if anythings changed, I did have a support ticket opened becuase of the speeds and I see the following in my router log so dunno if they have changed anything....

Thu, 2009-02-12 11:54:46 - Receive NTP Reply from ntp1.isp.sky.com
Thu, 2009-02-12 11:54:10 - Router start up

[Isitme]

No, you arew still on Connect

This bit "Thu, 2009-02-12 11:54:46 - Receive NTP Reply from ntp1.isp.sky.com" is just your router asking the time server for the correct time

[nandoh]

I have been reading most of the discussions on Sky BB Connect and the following info may be of some use.(bare with it)
I migrated from Madasafish to Sky on 1st October 2008 and was finally connected to Sky Connect on 18th November. Sky accepted my MAC for Sky Max on the 19th September. After testing they assured me my line was OK. After three weeks of phoning CS daily I was informed Sky could not supply me a BB connection as my line is TPON (fibre optics cable) My exchange is Kingswells Aberdeen. I contacted a very senior Director at BT and with his help, after a few more weeks, was supplied with BB Sky Connect. As far as I am aware this line is supplied through BT's equipment and Sky have NO control over the usage of this BB line. Thus it is BT that "throttle" the connection speeds between 5pm and 9pm and even longer as can be seen from my test results below. If I have been "long winded" I apologize

Netgear (black) Router Statistics
ADSL Link Downstream Upstream
Connection Speed 8128kbps 448 kbps
Line Attenuation 4 db 2 db
Noise Margin 14 db 25 db


My most recent test results Sky User tests
Download Upload
13 February,2009 20:19 1320 Kbps 364 Kbps
13 February,2009 19:37 1128 Kbps 365 Kbps
12 February,2009 21:19 2288 Kbps 346 Kbps
11 February,2009 10:21 6584 Kbps 373 Kbps
10 February,2009 22:35 2600 Kbps 367 Kbps
09 February,2009 20:08 1672 Kbps 349 Kbps
28 January, 2009 20:21 728 Kbps 168 Kbps

My most recent test results Thinkbroadband tests
Date Downstream Upstream
13 Feb. 2009 20:33 2103 Kbps 374 Kbps
12 Feb. 2009 21:45 1260 Kbps 374 Kbps
12 Feb. 2009 20:33 608 Kbps 373 Kbps
09 Feb. 2009 13:46 5670 Kbps 376 Kbps
04 Feb. 2009 22:53 1626 Kbps 376 Kbps
04 Feb. 2009 22:49 1940 Kbps 376 Kbps
03 Feb. 2009 20:53 429 Kbps 378 Kbps
02 Feb. 2009 00:53 6547 Kbps 376 Kbps
01 Feb. 2009 23:52 4780 Kbps 376 Kbps

Netgear (dark) Router Statistics
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 4 db 2 db
Noise Margin 14 db 25 db

[Smithy99]

As far as I am aware this line is supplied through BT's equipment and Sky have NO control over the usage of this BB line. Thus it is BT that "throttle" the connection speeds between 5pm and 9pm and even longer as can be seen from my test results below.

That is true to a point, Sky buy the capacity from BT for their customers, at the moment there is an inbalance, they have too many customer using too much bandwidth. They either need to limit the heavy downloaders or buy more capacity.

The throttling is not getting a chance to do it's thing as there is not enough capacity to go around all of Sky's customers on connect.

It is Sky at fault

[nandoh]

Hi Smithy99,
I had a conversation with a Sky tech last night initially concerning e-mail not operating. That developed onto Sky Connect and his info was that Sky could not do anything about the reduced speeds and I should contact BT on this with the possibility of running another line (copper) to my home so as to enable me to upgrade to Sky Max. I have yet to contact BT.

[googleme]

^^^ What ?!? Sorry load of rubbish. The agent need a little talking to.

[nandoh]

I am on a TPON line and cannot get any Sky BB other than Connect.