Sky Connect Broadband - Are you being slowed down?

[Deady]

But if 80% of connect customers leave the capacity frees up and more sign up in their place :P

So is it a case of BT throttling all of their wholesale products or is it Sky not buying enough capacity from BT?

[IWasNotTheEnemy]

Sky not buying enough capacity from what I've heard...

[dholdi]

A discussion took place here with some interesting points being made about who is actually doing the traffic management.
http://www.skyuser.co.uk/forum/sky-b...tml#post187111
If everything that has been discussed is true then I would surmise that it is Sky shaping their own customers. They have to do this as they have purchased a set amount of bandwidth from BT for the Connect product which, I surmise again, will attract additional charges if exceeded.

Edit - Not quick enough, as above in less words

[Undecided Adrian]

I heard that renting a pipe from BT wholesale is staggering expensive so they will try and limit the amount of these that they can get away with.

[Deady]

I heard that renting a pipe from BT wholesale is staggering expensive so they will try and limit the amount of these that they can get away with.

Sigh, this is why I came to Sky from Virgin media. Virgin didn't shape (at first), but the first hop on a traceroute would be 250ms. A Virgin media tech came to the forum and confirmed the BT centrals were overloaded. It seems the problem is the sales department is happy to continuously sell connect to new customers, the tech department slowly starts to see performance degrade as use catches up with capacity, while the purchasing department doesn't see any value in buying more centrals. It eventually leads to a crappy experience for anyone hoping *not* to spend up to £40 a month just for a good broadband connection.

BUT - if they got their traffic shaping right and did only target those torrenting 24/7, most of us wouldn't be having an issue.

[steve16751]

The problem is lack of communication between sky and their Customers for a start off
any problems sky have we are the last to hear about it which causes more problems
on sky`s home page there should be message at the bottom of the page informing us of any
difficulties sky maybe having for instance outages they could a telephone number for updates
they could run the update across the bottom of sky`s home page.Then we would not have to ring sky tech if we already have information and details. To find out we should be able to.
1 check homepage for updates or 2 Telephone for updates

[yunorisson]

The answer to the question posed is YES!

During the day a superb service (for me!) after 6pm a diabolical drop in speed. Whatever is going on is a disgrace to Sky Connect customers who are paying 'over the odds' compared to base, mid and max customers.

Come on SKY get this Connect problem sorted asap....we are paying heavily for a mediocre service.

[steve16751]

yunorisson
Hi if you read first post of thread and put the information thats asked for in
so they can see how bad the problem is

[fugly]

The problem is lack of communication between sky and their Customers for a start off
any problems sky have we are the last to hear about it which causes more problems
on sky`s home page there should be message at the bottom of the page informing us of any
difficulties sky maybe having for instance outages they could a telephone number for updates
they could run the update across the bottom of sky`s home page.Then we would not have to ring sky tech if we already have information and details. To find out we should be able to.
1 check homepage for updates or 2 Telephone for updates

TBH Steve I would say the lack of coms on Sky's part is a second problem, the first is Sky throttling all there customers that are on the connect package irrespective of how much bandwidth they use.
But you are right Sky should now make some form of announcement about this, maybe they hope the problem will just go away and maybe they are just happy to let ppl carry on signing up to the connect package. Surely that said they would be misleading a customer, how would this stand with ofcom?

[NewsreadeR]

Sky should now make some form of announcement about this

We have already emailed Sky to see if we can get any information to pass on.