Sky Connect Broadband - Are you being slowed down?

[steadyeddie]

Strange, but i've not been throttled for the last 3 nights even though there has been no change in my usage pattern.

[ningall]

Deady its why ive got my parents to move other to the LLU service as raiding is impossible on the current connect package

[Isitme]

Better still, all request your MAC ( don't have to use it)

Be very careful if you do that, Sky's policy seems to be to cease your connection as soon as you request a MAC, leaving you with no broadband. Illegal, but there have been several reports on the forum of this being done.

[fugly]

Be very careful if you do that, Sky's policy seems to be to cease your connection as soon as you request a MAC, leaving you with no broadband. Illegal, but there have been several reports on the forum of this being done.

Yes a good warning. Guys if you want to leave just ask for your MAC code and don't mention the word cancel, as ISP's tend to take the word cancel as in cancel the whole BB thing and not just change ISP.

[yunorisson]

Be very careful if you do that, Sky's policy seems to be to cease your connection as soon as you request a MAC, leaving you with no broadband. Illegal, but there have been several reports on the forum of this being done.

I haven't seen or heard any evidence of this happening. In fact I am sitting on an active MAC at the moment and, so far! have not been disconnected.

Maybe the reports you read are of people incorrectly asking to CANCEL their BB as opposed to requesting a MAC. As you know, if you cancel it is a completely different outcome to a MAC request.

[anything-but]

Still awaiting to recieve my mac,what`s the usual waiting period before getting back onto them?

[yunorisson]

Still awaiting to recieve my mac,what`s the usual waiting period before getting back onto them?

They sent it to me within 48 hours by text, then followed it up a few days later by letter. I would say you should give it five days and then start agitating

[Saturday]

I haven't seen or heard any evidence of this happening.

http://www.skyuser.co.uk/forum/sky-u...nnect-you.html

http://www.skyuser.co.uk/forum/sky-b...com-rules.html

[yunorisson]

http://www.skyuser.co.uk/forum/sky-u...nnect-you.html

http://www.skyuser.co.uk/forum/sky-b...com-rules.html

Thanks for the quotes.

Still feel that the problem eminates from the request being portrayed as a 'cancellation' and not a request for a MAC. As others have stated, this must be made quite clear at time of request.

With all their faults, and they have a few, I don't think Sky's 'policy' (The OP's word, not mine) is to cancel your connection when requesting a MAC. I genuinely feel that this is a red herring and is wise to be disregarded as a general thought.

If this problem was rife I do think that these pages would be alight with aggrieved postings.

[Saturday]

Still feel that the problem eminates from the request being portrayed as a 'cancellation' and not a request for a MAC. As others have stated, this must be made quite clear at time of request.

I disagree. Sky should be going to great lengths to determine that the customer really wants to cancel and not get a MAC and migrate. The Ofcom guidelines are very clear on this and Sky should ensure that its agents are properly trained and competent.

Probably not a widespread problem I agree, but it should never happen.