Sky Connect Broadband - Are you being slowed down?

[Gazz380]

cooldown.. LOLOL! you jokin? its shafted and will be for the forseeable future!

[yunorisson]

I do think many here are missing the basic point re Connect speeds.

The severe loss of speed after 5pm is not down to your overall usage, i.e 1.4Gb per day or whatever. Many of us have stated that we are low users, I am around 3 Gb PER MONTH! and am still getting slaughtered by poor speeds each evening after 5pm.

If you download a low amount or a high amount we are all affected in the same way, diabolical evening speeds....otherwise known as throttling.

[Isitme]

@JRush

Actually maybe i am on Sky Mid? As my exchange has been enabled for LLU (i think) for a long long time now

I think you are probably on Mid. Take your stats, not a speed test, and look at the upload speed, if it is not 448kbps, then you are on Mid. You can also check by looking at your account details in the Billing section of your MySky page.

If you are, your problem is unconnected with this thread, start a thread of your own in the Broadband Help section. Remember to post the stats from your router. As you have been on Sky broadband for a while, you will have the DG834GT router. You can obtain the full stats for this router by pressing the Detailed Stats button on this page.- Mel's Notes: Dg834gt-1skuk Copy and paste them to your thread.

[TazN]

well i spoke to several people last night, each as clueless as the last. given every reason under the sun as to why it drops so much and suddenly at peak times.

was eventually told to contact customer escaltions either by email or post. choosing email as I dont want to wait several days for sky to recieve it and then several more days to get the reply. I sent the email only for it to bounce straight back everytime. seems the email they gave me is incorrect not what I expect after spending 1 1/2 hours hearing excuses.
will be speaking to them again tonight for all the good it will do me.

[Isitme]

Sky will not respond to emails except to refer you to the KANA Form Any complaints/requests have to be made there, or by phone.

[Gazz380]

Sky will not respond to emails except to refer you to the KANA Form Any complaints/requests have to be made there, or by phone.

Maybe we should just have a boycott day for everyone on the connect package in this thread to bombard sky with complaints using the KANA form!

they might eventually get the picture!

[Mizuri]

I dont know if its just me but i never used to get throttled until about 6-7pm, now its getting earlier 4:30-5pm and the speeds are becoming even worse too. Lost for words really, its the most disgraceful service ive ever experienced in my life. I would love to see their name tarnished in the main stream press for stuff like this but thats unlikely.

[yunorisson]

Maybe we should just have a boycott day for everyone on the connect package in this thread to bombard sky with complaints using the KANA form!

they might eventually get the picture!

Better still, all request your MAC ( don't have to use it) and maybe, just maybe they will take some notice of the 'proposed' mass exodus.

[fugly]

I dont know if its just me but i never used to get throttled until about 6-7pm, now its getting earlier 4:30-5pm and the speeds are becoming even worse too. Lost for words really, its the most disgraceful service ive ever experienced in my life. I would love to see their name tarnished in the main stream press for stuff like this but thats unlikely.

You guys should get onto BBC Watchdog

[Deady]

Meh, came back from uni and its still not fixed. Constant disconnects in WoW because of packet loss.