Sky Connect Broadband - Are you being slowed down?

[jonmacuk]

Guys, seriously - leave now...it's ain't getting fixed any time soon...

Think thats the route I am going to have to go, contract is up a the end of next month. Probably going to go with Talk Talk. Have a friend with them and has not had any problems at all.

May think of returning to Sky if they unbundle my exchange but does not look like that will be anytime soon.

[paulo de muchi]

they won't reduce the subs fee - why should they do it for you and no one else??
ripping someone's head off will also get you no further...

FWIW, Sky just offered to half my monthly BB subs or let me out of the 12 month contract 11 months early.

Proof it can be done with gentle pressure a polite attitude and persistence.

cheers

[Isitme]

FWIW, Sky just offered to half my monthly BB subs or let me out of the 12 month contract 11 months early.

That will be good news for a lot of disenchanted Connect users. Maybe you should elaborate for their information?

[Brian69]

And could you post up the e-mail they sent comfirming this. I do not doubt what you say at all, but I would be doubt any ISP untill it was in writing

[paulo de muchi]

That will be good news for a lot of disenchanted Connect users. Maybe you should elaborate for their information?

Just to be clear this is in relation to my god-awful sync speed as well as the throttling issues. I'd be surprised if 'I'm being throttled therefore let me out of a contract will be swallowed by most' as I was technically mis-sold and service and have evidence to support. As opposed to breaking the chaps hand off and taking either of these options, and for the sake of this board, I've taken option 3 for the time being which is further technical escalation. Past the muppets in call centres I'm assured.

Brian, as I said, yet to take up the offer but I have the full name of the individual who was perfectly nice, and I shall post confirmation following the technical investigation and outcomes of this depending on the route I go down.

Currently O2 are 'upgrading capacity of my local exchange', if this happens whilst the tech investigation is ongoing I'm jumping ship, but there's little point in me jumping ship if I have nothing to jump to....

I'll update you all in the coming days.

cheers

paulo

[Gazz380]

Maybe we should start a swear at sky thread instead of technical as much as i want to!

[sparkey]

well it is 5.29pm and it has taken me 5 mins to get to this page, being timed out and having to refresh page connect is going down hill fast

[smith2001]

Thought i'd add my 2 pence worth on this subject.

Broadband package: Sky Connect
Normal Speed: 1.8mb (normal download 220kb/sec)
Current throttled speed: 900k (****)
Average usage per day: When i am at work till 5pm i use alot at night, when on leave it will use alot during the day .
What does this throttling affect? Browsing / Torrents of mostly 3GB a week, i have found i have to set them off at 8am for them to complete in the day.

My connection is throttled from 4pm onwards until 11pm ish. I have had a ticket with sky in regards to speeds at night, they mostly quoted its too busy at night and don't mention a throttle. I don't go over my 40GB either.
Currently located at the Narborough exchange and located on RAF Marham.
I have just moved rooms on base and had sky connect there, and before that i have sky mid in kings lynn. bit off topic but does anyone think i have grounds for getting my contract terminated early due to miss selling as the speed throttling was not mentioned when i joined connect back in sept 2008?

Thanks all

Dan

[Gazz380]

Right got a call from sky, basically he admitted there is traffic shaping going on and its all managed by BT he also admitted that it was an agreement between sky and bt to do it, and that there is no plans to fix this issue (like iamnottheenemy) has been telling us, i said well wtf am i paying £17 for to which he replied "i dunno for the majority the service is fine but yours no its not a line problem and we cant help." also apparently Tier 1 will be informed shortly and they will be instructed to inform users on the connect package!

COMMENCE SWEARING!

ill start with what a bunch of money grabbing B*s***ds!!!

[coreservers]

well here's my stats tonight. 4.45....... 5.3mb

now 10 to 8



You are a joke sky, a bunch of cowboys playing at being an isp