Sky Connect Broadband - Are you being slowed down?

[paulo de muchi]

Hi Jim
Connect is improving it is just going to take time.
Steve

Hello chaps, no word yet back from Sky from when I called them Friday night, I have been escalated to Tier 2 and just awaiting a call back potentially today. Will update if I manage to use my northern charm to extract any useful info.

Steve, you mention connect is improving, is that based on anything other than forum posts? I do partly agree that I'm now getting 2mb on downloads currently (tho it is Sunday morning) but would be intrigued if you had any quantitative proof!

cheers all

paul

[Devil_Spawn]

my packet loss problem has returned

[Adrian]

Adrian you are right you did not by the time I saw it with using 2nd tab I was mistaken



I see at the present moment for you it is not improving and believe me I know What low is
my actual throughput at one stage was 135k and if you think I would be lucky to use 3.5gb
a month. When was the last time you called Sky. Anyway as I said it is improving through
out Sky connect and I hope you start to see the improvements soon

Steve

I've not called Sky...I know my line is in good condition so don't want any monkeys playing around with it since I can 100% guarantee call centre staff will not have been briefed on this (and if i'm wrong and they have, then they'll have been told to not utter a word about it).

Just for ref, I'm currently zooming along at 542kbps

[Mizuri]

Yep im back to being throttled tonight, both friday and saturday my connection was fine, typical since i dont raid on WoW either of these nights. Now i want to raid tonight my connection is crap again, not happy.

[yunorisson]

Here we are 6.20pm ON A SUNDAY and my download speed is 768kb. This is not an acceptable service from Sky.

To enjoy the internet in a normal manner is impossible, just to look at a favourite You Tube item is a nightmare and totally forget watching a 'live' tv programme.

This is really unacceptable and MUST be rectified asap or Sky's broadband 'good name' will diminish in ultra quick time whether it be LLU or the 'poor relation', Connect.

Can't wait until tomorrow (am) and experience a proper connection of 6.7mb Plus.

[yunorisson]

I've not called Sky...I know my line is in good condition so don't want any monkeys playing around with it since I can 100% guarantee call centre staff will not have been briefed on this (and if i'm wrong and they have, then they'll have been told to not utter a word about it).

Just for ref, I'm currently zooming along at 542kbps

Like you my line (and PC set up) is superb, guaranteed! This absolute twoddle of pulling out this, putting in that, checking this, checking that is total nonsense. WE ARE BEING THROTTLED BIG TIME after 6pm 'ish

[steve16751]

Hi Paulo
Just based on forums posts. After all we are the ones getting the speeds. The forum
and users can see at a glance where areas are improving and areas are slowing
plus will give Sky more information to work on.

Have ran test on Bt speedtester at 1740 mine has gone down was getting about
3Mbs now down to about 1Mb but it is better than 350k. I have noticed that Sky
have done over the last few days 11 NTPs (Network Time Protocol) and LCPs
(Link Control Protocol) sync never dropped out Router Statistics time still increasing
only thing changed was the downstream from 4226k to 4064k I still think it is going to
be sometime before the connect issue is resolved but only Sky Knows.

Steve

[yunorisson]

Hi Paulo
Just based on forums posts. After all we are the ones getting the speeds. The forum
and users can see at a glance where areas are improving and areas are slowing
plus will give Sky more information to work on.

Have ran test on Bt speedtester at 1740 mine has gone down was getting about
3Mbs now down to about 1Mb but it is better than 350k. I have noticed that Sky
have done over the last few days 11 NTPs (Network Time Protocol) and LCPs
(Link Control Protocol) sync never dropped out Router Statistics time still increasing
only thing changed was the downstream from 4226k to 4064k I still think it is going to
be sometime before the connect issue is resolved but only Sky Knows.

Steve

Steve

You are lovely guy without doubt, but Sky have done absolutely nothing to rectify thottling problem .

Nothing hs been done and I doubt will be done in the very near future.
We must keep up the pressure to change things asap.

Thanks for your efforts.

[51ayer88]

Broadband package: Sky Connect
Normal Speed: 4.5mb
Current throttled speed: 0.8mb-2mb
Average usage per day: Quite abit, approx 150mb a day-ish (used broadbandchoices.co.uk download monitor to find this)
What does this throttling affect? Browsing, Generally Slowed Everything down

[shiningstar]

Im with virgin and thinking of getting sky as well as the broadband,i have never has a problem with virgin so im a little sceptic and advice???????