Sky Connect Broadband - Are you being slowed down?

[IWasNotTheEnemy]

They have, they've just realised where yet...

[jimbell1983]

* Broadband package: Sky Connect
* Normal Speed: Around 5
* Current throttled speed: 200-320kbps (Speedtest ran twice in a row)
* Average usage per day: Medium, maybe 500meg a day at most
* What does this throttling affect? Downloading files / Torrents / FTP/ website surfing/
my state of mental stabllity

[Undecided Adrian]

Jeeze if anybody was playing world of warcraft they'd notice those speed drops let alone anything more demanding like a FPS

I know Sky don't support gaming but surely this is impacting on general web browsing let alone anything else.

[steve16751]

Broadband package Connect
Normal speed around 3
current throttle speed 1.8
Average usage per day A little just Browsing
What does this throttling effect The idea that they can do it

that 1.8 looks good compared 135k that it went too one Saturday afternoon
just dropped rang sky tier 1 passed to cst said looks like RAMBo bt have throttle your line asked why thats bt. have I done anything lately only sky talk I will pass you on and they will get bt to re-profile your line. Router showing 2500k there you go will creep up checked bt speedtester dsl D 2500k U448 throughput 500k
actual 350k rang again used same ticket number told it was closed I said to close a ticket the job has to have been done and it has not so please use that ticket and put me through after speaking to his line manager put me through
anyway to cut a long story short line rate now was 1500k ran bt speedtester
the dsl D2500 U448 throughput test 2000k actual 1886k rang again this
time ticket still open how can my line rate be 1500k test done at 2000k
they say cannot do anything about rang again tonight now router is showing
2650k then being told that`s better my actual speed is 1886k it is in their
guide lines I explained it was not in mine and being told thats it NO if that is all
you can do thanks but I want to speak to someone who can do something so now awaiting for telephone call

[IWasNotTheEnemy]

no one CAN do anything - you're wasting your time...

[Sheryl@]

Broadband package: Sky Connect
Normal Speed: 1.8 mb
Current throttled speed: 0.2/0.3mbps
Average usage per day: World of Warcraft

Getting constantly d/ced from the game, massive lag, web pages taking forever to load just between 5 and 11 pm and it is driving me nuts

[steve16751]

IAmNotTheEnemy
Had a long 1hr 30 min last night with sky who said they could not do anything I thanked the young man and said ok but who can he said no one I said I want to speak to this no one if he is the only one to help received Telephone call today from sky (called away will update as you see

no one CAN do anything - you're wasting your time...

[Deady]

* Broadband package: Sky Connect
* Normal Speed: 7mb (what you would normally expect)
* Current throttled speed: 5mb (Usually 1-2mb - strangely quicker this evening than the past few evenings)
* Average usage per day: Browsing, Online Gaming (So...little really, no big downloading.)
* What does this throttling affect? Gaming! I get huge amounts of packet loss and lag in online games such as TF2 and WoW. It only starts ~5pm - it is fine before 5 and after 12, which leads me to believe it is the throttling system causing it.

For what its worth, I used to be on Virgin Media ADSL and back then, one day I started getting the very same packet loss and lag during games. Oddly it only happened on *some* servers. I eventually tracked down the issue to Virgin media incorrectly having certain gaming ports down as being file sharing ports. Games I played on servers that used port 27015 were fine and *not* throttled, but others that used 27020 *were* throttled and were unplayable. I very much suspect the same is happening now on Sky - WoW for me uses port 3724 (or something) and maybe ports like this are being labelled as P2P and being throttled. I don't pretend to know how Sky or BT examine traffic to judge if it is throttle worthy or not, but I do know for certain that on Virgin Media - 27015 was unthrottled while 27020 was throttled - so maybe judging on ports is common practice?

[barquerole]

Well, this thread makes my mind up about not signing up for Sky Connect (which would be all I could get)

[dazzler]

Broadband package: Sky Connect
Normal Speed: 3meg
Current throttled speed: 300-500kbps
Medicore browsing and an odd divx film and used to online gaming (see below)
* What does this throttling affect? Downloading, usenet, gaming

Using usenet is a 0-1kbp/s during, cant even sign in to playstation network (ps3) at all until either after 11ish or daytime its ridiculous

Whats the general consensus on this suck it and see or move on, as it seems Sky are passing the buck.