Sky Connect Broadband - Are you being slowed down?

[User05]

I don't know where to post my query so I'm trying this thread. How do I get Sky to take my abysmal broadband speed seriously and let me speak to an engineer? Last Wednesday I was told an engineer would call me in 72 hours. That didn't happen. Tonight I phoned and asked to speak to an engineer immediately as my problems have been ongoing for months. The call centre person said they would transfer me, but just cut me off. I called back and the next person said it was not possible to speak to an engineer as there were none there, but her supervisor would call me in 30 minutes. This has not happened. I have had marathon calls over the past few weeks that have not resolved anything. Each new person I spoke to merely told me that the person before had given me the wrong information. From the beginning of my contract I have had nothing more than dial up speed. What do I do to get them to show any interest in providing what I'm paying for?

Gerry, start another thread - http://www.skyuser.co.uk/forum/newth...newthread&f=10

In the new thread include your stats by opening a browser and type 192.168.0.1 into the address bar. Username is admin and password is sky. Click 'show statistics' at the bottom of the page and paste in all the details from that page.

And include the stats from your test socket - Sky User - How to test your Master Socket

[steve16751]

Hi gerry your exchange which one of these is it as long as it is not Chorleywood or Radlett.
Chorleywood. Has no LLU providers.
Garston Sky / Easynet: Enabled as of 17/08/2006
Kings Langley (Herts) Sky / Easynet: Enabled as of 27/06/2006
Northwood Sky / Easynet: Enabled as of 26/06/2006
Radlett. Has no Sky LLU but has O2 / Be: Enabled and TalkTalk (CPW): Enabled
Rickmansworth Sky / Easynet: Enabled as of 27/06/2006
Watford Sky / Easynet: Enabled as of 04/07/2002

[brian.hinchcliffe]

I have tested my speed several times today wirelessly and connected. Wirelessly my best speed this morning was 538 wired it was 5 .9. Tonight my speed is 368, pretty poor, no wonder I cant watch BBC i player on my Sony Blu Ray. This level of speed has been a problem for months not just the last few days.

[Isitme]

I have tested my speed several times today wirelessly and connected. Wirelessly my best speed this morning was 538 wired it was 5 .9. Tonight my speed is 368, pretty poor, no wonder I cant watch BBC i player on my Sony Blu Ray. This level of speed has been a problem for months not just the last few days.

This thread is concerned with Connect. According to your Profile you are on Unlimited. If this is correct, please start a thread in the Broadband Help section where you will receive advice. Include your stats from your router, from its normal position and from the Test socket.
How to get your router statistics
How to test your ADSL in the Master Test Socket

If you are on Connect, post your stats in this thread.

[steve16751]

brian.hinchcliffe
Hi if Ringwood is your exchange that was Sky Enabled as of 29/08/2007. Do as Isitme has asked because your router statistics would show more information.

[DEAGLE]

got sky set up last week on 8mb package. i get on average 1-2MB during the day and 0.5MB after 5pm??! then it speeds up to about 6-7MB late at night. im assuming this is BTs doing, is there anything being done about this? i cant watch watch youtube or iPlayer, i can barely browse!? i dont fancy watching iplayer after midnight.

thanks

[DEAGLE]

**double post from slow connection

[DEAGLE]

got sky set up last week on 8mb package. i get on average 1-2MB during the day and 0.5MB after 5pm??! then it speeds up to about 6-7MB late at night. im assuming this is BTs doing, is there anything being done about this? i cant watch watch youtube or iPlayer, i can barely browse!? i dont fancy watching iplayer after midnight.

thanks

from btspeedtest

Download speedachieved during the test was - 152 Kbps

For your connection, the acceptable range of speeds is 600-7150 Kbps.

Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[carlos100]

Hi all havent posted since I joined ages ago , because I had no problems.....unti now

Last few weeks after 5pm virtually nil bandwidth.
So rang sky tonight to be told its traffic management and there is nothing they can do about it.
Complained and told them Im not a heavy user but got nowhere.
My connection is 8meg and normally get 6.8meg
Evenings I normally get up to 5 meg.
But as you can see from my speedtest...........

[steve16751]

carlos100
Hi to do a test use Bt http://www.skyuser.co.uk/forum/sky-b...ed-tester.html Just post the results to your next post Bt test is the only test Sky will take any notice of. Have you had a look at http://www.skyuser.co.uk/forum/sky-b...ect-users.html there is more information on there about the connect package. Also http://www.skyuser.co.uk/forum/sky-b...test-blog.html that is what it was like over the last couple of years. I have seen Download speed achieved during the test was 1kbps.