Sky Connect Broadband - Are you being slowed down?

[steve16751]

Reapercore
Hi any further information on the installation date to Vm.

[Faust]

Surely you can just go with BT? At least then you'll be getting what you pay for.

I was a BT customer for a very long time. However, I got fed up with them playing the evening throttling game just like Sky and I thought why pay £24.99 a month to be throttled when I can pay only £5.

[throttledtohell]

I know all about throttling, i have to say that after reading through the threads here, im a bit jealous of the vast speeds during peak times that most of you are complaining about lol.
Im on sky connect, d,link router.
Local broadband speeds are 2-8mbps, i average around 3.500kbps down during off-peak. 360kbps up. which im happy about, if i can watch a hd streamed movie then thats honkey dorey.
Peak times are a little different. Between the hours of 4pm-11pm my actual usable speed drops to 30kbps-350kbps downstream. Oh the good old days of 56kb dial-up .
The bit that gets to me is why dont my upstream speeds alter at all?. I get 360kbps up-stream all day long.
I actually kept getting timed out the other day when trying to log into email as the speeds were that bad lol.
And how comes my router, during throttling still say i have 3.5meg connection when speed tests say otherwise.
Would i get better service by moving to BT? do BT have a preferance towards their own customers during peak times as appaosed to other parties?.

As an aside, due to paranoia and fear of weevil haxxers stealing my connection, my pc and router are now as hard as nails

[steve16751]

throttledtohell
Hi what is your exchange

[Isitme]

Would i get better service by moving to BT? do BT have a preferance towards their own customers during peak times as appaosed to other parties?.

You would be better off with just about any provider, few throttle as severely as Sky and those that do are more up front about it. Plusnet are worth a look.

[IWasNotTheEnemy]

BT are just as bad, have some friends who are on BTs 'Unlimited' package, stats to die for (1dB attenuation down anyone?) yet are hit to 10kbps during peak hours - reagrdless of use

[throttledtohell]

Exchange: Highley BT Code: CMHIG
Location: Bridgnorth Road
Distance:- Direct:
0.71 mi
(appx)* By Road:
1.3 mi
Service Enabled On
ADSL Enabled: June 15, 2005
DSL Max Enabled: March 31, 2006
SDSL Not enabled: No Info
21CN due: (PSTN) No Info
21CN WBC: (Broadband) No Info
Your BT Line Speed Estimation
Fixed ADSL: 2048 (2 Mb)
DSL Max: 5000 (5 Mb)
and
ADSL Firmware Version A2pD030i.d22k
Modem Status ADSL Link Up
DownStream Connection Speed 4800
UpStream Connection Speed 448
VPI 0
VCI 38

[jay29mcr]

After 5pm i can barely get between 1kbp/s and 12 kbp/s for a 5mb connection.

Surely thats wrong.

I contact sky and they tell me its BT's fault and i contact BT and they say its Sky's fault.

Without a doubt the worst service ever.

Before 5pm the speeds are great then this Traffic management comes along and it takes 10 mins to load a webpage.

[Isitme]

There are about seventeen hundred posts in this thread and hundreds more in other threads telling you this. Don't you believe it when you are told that Connect is dismal and that unless you have been promised LLU very soon, you should move to another ISP. It is not BT's fault and Sky will not spend enough to fix the problem.

[gerry]

I don't know where to post my query so I'm trying this thread. How do I get Sky to take my abysmal broadband speed seriously and let me speak to an engineer? Last Wednesday I was told an engineer would call me in 72 hours. That didn't happen. Tonight I phoned and asked to speak to an engineer immediately as my problems have been ongoing for months. The call centre person said they would transfer me, but just cut me off. I called back and the next person said it was not possible to speak to an engineer as there were none there, but her supervisor would call me in 30 minutes. This has not happened. I have had marathon calls over the past few weeks that have not resolved anything. Each new person I spoke to merely told me that the person before had given me the wrong information. From the beginning of my contract I have had nothing more than dial up speed. What do I do to get them to show any interest in providing what I'm paying for?