Sky Connect Broadband - Are you being slowed down?

[Lojik_Al]

44 hours of steady sync and have on my sky router....

ADSL Link Downstream Upstream
Connection Speed 7776 kbps 448 kbps
Line Attenuation 25.5db 16.0db
Noise Margin 15.6db 28.0db

and on the BT test....

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
306 Kbps

0 Kbps 350 Kbps
Max Achievable Speed

Download speedachieved during the test was - 306 Kbps
For your connection, the acceptable range of speeds is 50-350 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 350 Kbps

From the looks of that my profile hasnt been updated just yet

Thanks for all your help guys

[Lojik_Al]

Download speedachieved during the test was - 307 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :7776 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps

bit more info on this one

[Isitme]

It looks like your Profile is 'stuck'. I think you will have to phone Sky and ask them to ask BT to restart your connection. Ask to be passed to the agents who deal with BT right away, it is a waste of time going through the check filter, are you switch on etc, your stats are fine, the problem is at the BT end.

[steve16751]

Lojik_Al
Hi it looks like your Profile has been locked by Bt as the connect package is a Bt re-badged max product Sky can only tell Bt what they want Bt to do. Sometimes Bt do the opposite and blame it on RAMBo (Rate Adaptive Management Box) similar to Sky`s (DLM Dynamic Line Management) As we all know Computers do not make mistakes. We make the mistakes. they can breakdown and stop working. Anyway I would if the Profile has not gone after the 72hrs ring Sky and tell them you are on the connect package and tell the Sky agent that your Profile has been locked by BT and all you want is to get your Profile unlocked tell what the Bt tests show and they should put you through to CST and they will put you through to the CST who deal with the connect broadband. You can see on this link the same issues http://www.skyuser.co.uk/forum/sky-b...test-blog.html

[Lojik_Al]

I'll wait till the 72 hours are up then get on their case

One quick question.... (again, sorry!)

When i logged onto 192.168.0.1 to get my mac address to put into bt speedtester it now appears like this...

LAN Port
MAC Address ---

Should i reboot the router or wait until the speed picks up? Obviously i cant do another speed test until it appears

[steve16751]

Lojik_Al
Hi it is also on the bottom of the router on the sticker that says SkyBroadband. I think it is on the left side starts with 00

[Lojik_Al]

Thanks for all the help guys, now got approx 6.5 meg, much happier!

Just got to sort out the plate now!

[steve16751]

Lojik_Al
Hi I use a XTE-2005 faceplate from ADSL Nation. But have a look at the link Sky User - Which ADSL Faceplate Filter? I know the thread started on 13 May, 2009 but there are posts that are up to date at the bottom of the page.

Did you find the Mac Code.

Hi it is also on the bottom of the router on the sticker that says SkyBroadband. I think it is on the left side starts with 00

[Lojik_Al]

cool, will look into those, i presume it would improve my speed if i got 1?

This is the latest result

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
5867 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 5867 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :0 Kbps(DOWN-STREAM), 0 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps


If you wish to discuss these results please contact your ISP.

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[Smithy99]

They will only improve your speed if there is an improvement to be made because you have a wiring issue.

Nothing on Sky Connect can improve the package though, it is dire