Sky Connect Broadband - Are you being slowed down?

[steve16751]

skyismyenemy
Hi it is just as Smithy99 say`s. I see you do not have any ISPs with LLU at your exchange have a look through the connect threads and posts there has been a lot of Connect Customer who have left in contract and moved to various ISPs the popular one at the moment are ADSL24. Plusnet. and O2. here`s a list Internet Service Providers (ISPs) that offer broadband services in the United Kingdom : also have a look at http://www.skyuser.co.uk/forum/sky-b...ect-users.html figgyp on post 12 a letter Sky sent out. You must remember there is always an option

[skyismyenemy]

skyismyenemy
Hi it is just as Smithy99 say`s. I see you do not have any ISPs with LLU at your exchange have a look through the connect threads and posts there has been a lot of Connect Customer who have left in contract and moved to various ISPs the popular one at the moment are ADSL24. Plusnet. and O2. here`s a list Internet Service Providers (ISPs) that offer broadband services in the United Kingdom : also have a look at http://www.skyuser.co.uk/forum/sky-b...ect-users.html figgyp on post 12 a letter Sky sent out. You must remember there is always an option

Whats a good provider? We can get Talk talk, BT, Plusnet and eclipse internet according to this Broadband Providers Comparison for UK ADSL, Cable and Satellite

[Smithy99]

What you want, if you can, is to stay off BT's network. If as I think, you have Talk Talk's LLU equipment available in your exchange then this is the one I would go for. You may have to see if you need to also use their telephone service though.

If not their LLU then steer clear of them too and go with either ADSL24, Plusnet or Zen, these will all use the BT equipment but will manage it a lot better than Sky currently do.

[sharky6606]

* Broadband package: Sky Connect
* Normal Speed: 5500 - 6800 kbps
* Current throttled speed: 700 - 900 kbps-ish
* Average usage per day: A little
* What does this throttling affect? Downloading files / General Browsing
Not used for Torrents or peer to peer.

[CarbonSkyline]

I have been having this problem for the past 2 weeks, after 4PM my connection just decreases until it goes down to around 0.5MB. Extremly frustrating as I can do nothing on my end to resolve the problem, customer support hasn't fixed my issue.


* Broadband package: Sky Connect
* Normal Speed: It's normally around 6MB
* Current throttled speed: 0.5MB
* Average usage per day: Every day
* What does this throttling affect? Gaming especially, I keep lagging and disconnecting from the java based game I play. Browsing is also effected alot.



Funny how it was not mentioned about slowing down my internet if I use websites which use high bandwith on the day I signed the contract. Anyway I pretty much use the internet for gaming (Runescape in particular)

But to have my speed slowed down to 0.5mb during peak times is a joke. I've had better speeds on my old dial up connection. Luckily I am not tied down to my contract any more.

[techmanx]

is it really a joke sky is playing on connect customers who are paying £17 pm. the customer services are useless as git,
FAQ
TEST @ 10/11/2009 - 23:00hrs

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
2938 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2938 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

[steve16751]

techmanx
Hi if that is a Bt speed test that you have done then you are on Connect not Sky Mid

CarbonSkyline
Hi Some connect Customers have read the connect threads and Sky have allowed them to leave when they were still in contract

[Isitme]

Download speedachieved during the test was - 2938 Kbps

That is pretty good for Connect during the peak period. Some are only getting a tenth of that and many, even on Unlimited don't get that speed. The answer is simple, leave and go to another ISP, but be warned, all those that use BT's ADSL Max throttle or 'shape' the bandwidth to some extent. Your best bet is an LLU provider, if you have one on your exchange.

[Djdelmar]

* Broadband package: Sky Connect
* Normal Speed: 4mb-6mb
* Current throttled speed: 0.4mb-0.6mb
* Average usage per day: I'm on the internet usually all night, browsing and gaming
* What does this throttling affect? Everything, in particular the inability to download, stream videos and online gaming (xbox live)

[steve16751]

Djdelmar
Hi that is to do with the Traffic Shaping 5pm till Midnight and all weekends and the more you try to play games the slower your speeds will get I suggest you read the Sky T & Cs

SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
Excessive use during peak time

We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

Traffic management of our Network

To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.

also have a look at http://www.skyuser.co.uk/forum/sky-b...ect-users.html

What does this throttling affect? Everything, in particular the inability to download, stream videos and online gaming (xbox live)