Sky Connect Broadband - Are you being slowed down?

[Isitme]

no, if they don't make contact with you in 3 days it's closed.

Whether its fixed or not. How many times have you read on here about users being promised a call back that never came.

[IWasNotTheEnemy]

but there are just as many occations where we've arranged a call back and the customer wasn't in - so it works both ways...

call backs, unless arranged by CST, are NEVER guaranteed...

[steve16751]

The thing is I was told that a ticket lasted 3days and if no one had contacted me or if I had not rang to see if CST had any further information the ticket would be closed and would have to start all over again which happened many times even though it was for the same problem I was lucky in the end to talk to someone in London who after a discussion on Sky`s unnecessary Problems helped in explaining and putting right all the things CST had done. I have only rang Sky once since then and that was about connect not working about 4hrs one night. CST will ring you sometimes also they can tell you that they cannot help. We are not talking about all CST there are some really good ones But there is also some really bad ones

[steve16751]

SuperMoto
Hi thanks for the update really pleased all turn out well

[deadman1984]

i hardly notice any caps at all probably your imagination dudes im on sky broadband max and i hardly get any slow down at peak times its very rare i do and usally if it does its usally at weekends

[andyconnect1]

Dead1984.....

There is a reason for this 154 page thread about the sky "connect" service........

[Isitme]

There is a reason for this 154 page thread about the sky "connect" service........

He probably has not bothered reading it, just uses his imagination.

I only have 39 pages by the way

[andyconnect1]

Me no understand guv'nor. You only have 39 pages? urrr emmmm whaaa?

o.O Oh of course. 40 posts per page?lolz

[steve16751]

deadman1984
Hi you would not because as you say your on Sky Max lets hope they do not drop you down to the Connect package

i hardly notice any caps at all probably your imagination dudes im on sky broadband max and i hardly get any slow down at peak times its very rare i do and usally if it does its usally at weekends

You are not on The Connect package which is a Bt re-badged product and not Sky Max/Unlimited Which has LLU as you say your on. The Connect package is Different it is being Traffic Shaped from 4pm till Midnight. You can read all about it on Sky Connect T&Cs

[SuperMoto]

tickets dont need your consent to be closed...

as for the lying - chances are the agent didn't know the real reason so was telling what they thought was true...not that im defending them but bare that in mind before making sweeping statements...

Its not a sweeping statement, its FACT, lets look a little closer.

As tech support if you do not know the answer to a question or problem, you say so, but they did not. They made up answers (in fact i would go as far to say they had a sheet of excuses for this purpose) in order to fob off the customer. Its a lie no matter how you look at it, this forum is testament to it, the problem is institutional within SKY.

I'd like to see them take me to court for slander or defamation, because to do this they would have to produce all the recordings and tickets. This evidence alone would prove any case against them.