Sky Connect Broadband - Are you being slowed down?

[Isitme]

Only been with Sky for 3 weeks and getting this is there really nothing that I can do

Almost everyone on Connect is in the same boat. If you can't get moved to an LLU package, leave and find an ISP who does not throttle so severely.

[figgyp]

Hi, its been a few weeks since i have been here. As of last week i changed my isp from sky connect to ADSL. Went through all the procedures with sky eg: bt speedtest, escalation team (more than once).. Had been throttled everyday for more than 2 months and must have made more than 30 calls and even though sky warned me that if i changed isp, i would still be slowed as it is bt who are doing this and there's nothing they can do! Still had 5 months contract remaining but i received a letter from sky saying that if my mac code was accepted by another isp, they would stop charging me for there broadband. Have emailed sky since but got no response.

Since i joined ADSL last week...all the throttling stopped.

morning ADSL


evening ADSL


I am now able to play my one online p2p game....many thanks to all who helped and advised me

Think I'll ask for my mac code and demand no early termination fees to if they dont stop it!

[steve16751]

figgyp
Hi have a look at http://www.skyuser.co.uk/forum/sky-b...ect-users.html and at this one last post http://www.skyuser.co.uk/forum/sky-b...-customer.html

[figgyp]

Thanks that will help, just on the phone now!
Lady said I cannot have my MAC code because Im withion my contract, so i stated that its the law to provide me with a mac code within 5 days of me requesting it, she popped me on hold and came back saying i can have a mac code but will have to be transferred, now im on hold waiting for the next argument!!! lol

[andyconnect1]

Stephen01's case is an example that shows that some (or all) sky operatives are using some strategies to deter people from leaving the connect service. It is blatantly non-business like (or business like, depending on your opinion of what businesses are all about.....) to use a customer's ignorance against them and not to let them know of their rights. That is one case of many.

How many times have any of you in the past, not bothered to read terms and conditions? I know I have not bothered in the past, but now, I tend to delve more, looking to see where a company has a let out.

If sites like this and thinkbroadband etc did not exist to support the customers of many different ISP's, I wonder what levels of in-contract service people would be stuck with for months on end.

Sky is losing the chance to keep its connect customers' locked into unfair service qualities because said customers' are being educated on how to use their fundamental rights and not letting such bully tactics stop them from possibly claiming "breach of contract due to quality failure" in the worst cases, in my opinion.

Either way, the connect failure threads are massive and evidence of poor attitude and/or training.

Still, there are many large companies/corporations that seem to do this, but it still does not mean it's professional or right.

[steve16751]

andyconnect1
Hi yes you are right. A lot on this thread have departed to ISPs Anew leaving the few to try and assist new and old connect Customers who have realised there speeds are running really slow especially 4pm till Midnight

[SuperMoto]

Just an update, having been with ADSL 24 for 2 months. NO issues, No throttling, and no lies from tech support.

Sky repeatedly told me my set up was wrong and i had to be connected to the master socket (i'm not boasting but thats a long way in my gaff). They blamed BT, phone extensions, distance from exchange (800m),filters, router, etc.

I will not return to them, they lied repeatedly to me and did nothing to resolve the issue. They even closed tickets without my consent.

I will be LLU in the next year, but at present i get up to 8.1 meg and thats all i need to be happy

[IWasNotTheEnemy]

tickets dont need your consent to be closed...

as for the lying - chances are the agent didn't know the real reason so was telling what they thought was true...not that im defending them but bare that in mind before making sweeping statements...

[Isitme]

tickets dont need your consent to be closed...

That is one of the biggest problems with Sky support. If your problem is not fixed in 3 days your ticket is closed. What kind of way is that to run a railroad? Other ISPs, the good ones, make sure your fault is fixed before closing your ticket, some will not even close the ticket until you give your consent. Sky have a lot to learn.

[IWasNotTheEnemy]

no, if they don't make contact with you in 3 days it's closed...if we get hold of you then it goes on until it's done...we've got tickets months old on the queues...

e.g. we call, don't get an answer and leave a vm you'll have 3 days to call back in, or 2 more call back attempts from CST before it's closed...