Sky Connect Broadband - Are you being slowed down?

[stephen01]

Ahhhh, thanks steve. I think im covered. Took 3 bt speed tests last week, Although one was taken 5 weeks ago giving an actual throughput of 5 kbps . Made a formal complaint (twice) over a week ago, and each time i rang i insisted they check if it was noted. This finally came down to "there's nothing more we can do, its down to bt's traffic shaping". The woman on the other line did say i was getting a terrible deal. Asked to be put through to cancellations but was disconnected. The nice woman did ring me back and said cancellations hung up when she was putting me through . Lucky, i read through allot in this topic. Made sure that when i rang i just asked for the mac code.

[steve16751]

stephen01
Hi yes you seem to have everything covered I hope it all goes well here is some good news have a look at this link http://www.skyuser.co.uk/forum/sky-b...-customer.html
The last page is a good result

[stephen01]

Was a very good result for him, will do the same with the letter and then email. Got my mac code over the phone today and it was valid according to the ADSL mac checker. Will start the migration tomorrow. Thanks steve.

[CraigA79]

Well time for an update, new router arrived and what a difference! Speed improved by a margin of about 0%.

Phoned Sky and told them to ram the 12 month contract as they are not providing what I am paying for. Got a MAC code and signed up for TalkTalk who are a recently added LLU in my exchange. Feel I may be jumping from the fire to the frying pan however at least its cheaper! 30 days trial period as well so I will be testing every aspect. Time will tell as it goes live in about 2 weeks time.

Fingers crossed though, even a solid 2MB would allow me to get back to Call of Duty, streaming music from Napster to my Sonos, Iplayer, youtube etc. It would like being in 2009 again rather than the late 90s speed delivered by Sky Connect.

£17.99 a month for 0.25MB??? 40GB limit, dont make me laugh, its a personal challenge to download 4GB through their bottle neck choked network each month.

Sky Connect - yes they do, however very very slowly.

Thought I would give a quick update on this. Transfer to Talktalk went smoothly. All of a sudden the internet has come alive. Youtube, Iplayer, streaming music all works.

Talktalk have not yet put me on their own equipment. They have used BT's at their cost and will transfer me on the 1st September to the Talktalk equipment. At the moment I am getting a steady 2MB connection for free from them. As of the 1st September I begin my 30 day trial and will be increased to 8MB.

Sad thing is that even a free temporary connection at 2MB destroys the fluctuating cr*p from Sky Connect.

If anyone is interested the Talktalk router is a nice little design as it is desguised as a picture frame.

I have made one phonecall to support to query when the 8MB would commence and it took only around 2 minutes to speak to a human.

So far so good...............

[steve16751]

CraigA79
Hi really pleased everything going well and it is good to get good feed back from other ISPs

[CraigA79]

CraigA79
Hi really pleased everything going well and it is good to get good feed back from other ISPs

Thanks Steve, now moved onto Talktalk LLU equipment as of today.

Before with Sky Connect @£17.99/month:



Now with Talktalk @£6/month:



No other words required!

[stephen01]

Hi, its been a few weeks since i have been here. As of last week i changed my isp from sky connect to ADSL. Went through all the procedures with sky eg: bt speedtest, escalation team (more than once).. Had been throttled everyday for more than 2 months and must have made more than 30 calls and even though sky warned me that if i changed isp, i would still be slowed as it is bt who are doing this and there's nothing they can do! Still had 5 months contract remaining but i received a letter from sky saying that if my mac code was accepted by another isp, they would stop charging me for there broadband. Have emailed sky since but got no response.

Since i joined ADSL last week...all the throttling stopped.

morning ADSL


evening ADSL


I am now able to play my one online p2p game....many thanks to all who helped and advised me

[steve16751]

stephen01
Hi Stephen must be good to steady normal speeds enjoy don`t be a stranger on Skyuser and thanks for the feed back

[jammysbet]

Modem
ADSL Firmware Version 7.03.01.66
Modem Status Connected
DownStream Connection Speed 2336 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

Only been with Sky for 3 weeks and getting this is there really nothing that I can do

[steve16751]

jammysbet
Hi is your exchange Harrogate MYHGT if so Sky / Easynet: LLU was Enabled as of 23/06/2007 also Sky User - Broadband Speed Tester is a better speed tester