Sky Connect Broadband - Are you being slowed down?

[IWasNotTheEnemy]

To an extent yes, but it's become your personal blog of speeds morning and evening whereas all people really need is an explanation as to why they're being throttled...this can be achieved in one post...

[dholdi]

I agree that this thread has become too large for people to easily gain info from.
It also seems to be a place for some to try and wage a bit of a vendetta, which isnt really in the spirit of the forum.

[Cannings]

22:19:

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 3968 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 282 kbps

:|

[steve16751]

So where would you say the Bt Performance test should be put. After all connect Customers are asked to do the tests and if they have is it a benefit to see if there is any other issues with their line. All I am trying to do is give some support for connect Customers who are devastated by being throttled not the Traffic Management

Sarcoma Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 112 kbps

you cannot call that Traffic Management

Gazz380 Both you 2 However, with the right proof that you are being slowed to an extent that its unusable ie: your speed tests, with about 3 days results all showing the same problem you can legally terminate your contract without having to pay a fee, and there is a bit in there T&Cs about it! if i find it or anyone else then it will help

If I can Help then I will


Cannings only one word shocking
thats the way but you also need results to show what you normally get(but as Gazz380 say`s in his last post there is a way

[Gazz380]

Complaints
If you should have cause to complain about Sky Broadband, please contact Sky Broadband Customer Services. Sky does not have a refund policy, but, if you feel the service you receive falls below that which you should reasonably expect from Sky, we will ensure that your complaint is dealt with appropriately.

Call us on 08442 410 515, 8:30am to 11pm.

Escalation Procedure

Should your complaint not be concluded to your satisfaction following this procedure, the complaint may be escalated within Sky.

If we have not resolved your complaint to your satisfaction after three months or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint through Otelo, an independent alternative dispute resolution scheme. Otelo will investigate your complaint and if they decide that your complaint is justified, Sky will act on any decision they make and put things right for you. They can be contacted as follows:

By post:
Otelo
PO Box 730
Warrington
WA4 6WU

Telephone 0845 050 1614 or 01925 430 049

Still looking for the breaking the contract bit!

[Gazz380]

Searched the thread and found the post by Isitme, and here it is:

Sky Broadband is variable and our prices, Products and the Sky Broadband Extras can change, even during your Minimum Term. However, if we reduce the level of service provided by your chosen Product and you reasonably consider that you have been disadvantaged by this you will have a right to move to another Product or end this Contract. You can also end the Contract during your Minimum Term if we increase your Sky Broadband Payment more than once, or by more than 10% or the annual increase in the UK Retail Price Index, whichever is the greater. If you wish to end this Contract in these circumstances, then you need to let us know within one calendar month of notice of the change (Conditions 7(a), 11(c) and 11(d)).

Mass Migration

*plots to start own ISP Company... MHUAHAHAHA *

[Undecided Adrian]

We need something to point people to as there are still people coming onto the forum and asking is their line broke when it's the connect throttling. (at least 2 so far this week)

At least with an active thread or something it's easy to say to them it's not their end but Sky.

[Gazz380]

To an extent yes, but it's become your personal blog of speeds morning and evening whereas all people really need is an explanation as to why they're being throttled...this can be achieved in one post...

I agree that this thread has become too large for people to easily gain info from.
It also seems to be a place for some to try and wage a bit of a vendetta, which isnt really in the spirit of the forum.

http://www.skyuser.co.uk/forum/sky-b...ect-users.html


Sorted!!

[steve16751]

00:15 09/04/09 usually by now speed is back to normal

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 2715 kbps

[steve16751]

13:18 09/04/09

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 1834 kbps

Anyone having slow speeds through the day thought it is meant to be 5pm till midnight