Sky Connect Broadband - Are you being slowed down?

[andyconnect1]

Whether 45GB or 40GB allowance, sky, to their credit, do state "if you go over your cap, we won't cut you off. However, if you consistently go over, we may ask you to upgrade to a higher capacity package"
I have gone over it once so far...

I have noticed that some people on forums always like to be critical as opposed to actually answering any questions that some may have.
So, enemy, thanks for that not really too helpful comment. I do look forward to some much more helpful comments from others, that I have seen in the 10 pages or so of this thread that I have read.

[Smithy99]

So, enemy, thanks for that not really too helpful comment. I do look forward to some much more helpful comments from others, that I have seen in the 10 pages or so of this thread that I have read.

Seemed helpful to me, if you think you have more allowance than you do, you are more likely to go over it and get capped.

He was only correcting your mistake and advising you of the correct limit. Why is that not helpful?

[andyconnect1]

Okay, sorry "IAmNotTheEnemy", 40GB is obviously not 45GB, so your answer was helpful.
I suppose I was hoping that I would get at least one question answered, but did not...

[IWasNotTheEnemy]

if you read the whole thread you'd find out that it's not the enforcement of usage that's the issue but lack of capacity at the exchanges in general that's the underlying problem...

now, people that regularly saturate their connection are the reason Sky have chosen to enforce the Connect product - and although their traffic management would work fine with more capacity, Sky aren't going to buy more so probably best you move on at the first available opportunity...

having said that, Sky currently count anything over 1.4GB a day (ish) to be excessive and are then subject to monitoring (40GB/28 days = 1.4GB/day)...

more helpful for you?...

[andyconnect1]

The thread is 100pages + I would not read all of that...5 pages was enough
I only use about 14 GB per month personally, but less tech-savvy members of the family don't even know what they are downloading in terms of capacity, hence why I put DUmeter on each system.

For the Rochford exchange EAROC, I know that the exchange as a whole has capacity because I was on zen internet 25GB,8Mb for about 6 months and any time of day was fine for downloading.

I expected that sky would be a big downgrade, but I don't have the financial control, so I have to pick up the pieces as such. However, if sky does not pay for the same amount of usage per account that zen does, then I suppose it is clear that we will have to rely on a heavy contention factor. The reason that I chose Zen originally was for the reputation of consistency etc, hence the massive price difference.

I may have to force a move to talktalk inc phone and line rental etc, if we exceed the cap too often. Personally, I think 40GB is enough if used correctly.

Yes, more helpful, thank you.

Do you know if the line throttling 5-12midnight, will cease if it detects less activity for say, 7 days? or such? Is it that clever?

[IWasNotTheEnemy]

the throttling isn't to do with the traffic management - it's Sky's capacity that's the issue...

Sky have to purchase capacity from BT, and they're not prepared to do this as it costs thousands per year and Connect isn't worth it...other ISPs (such as Zen, IDNet, etc) have a lot more capacity so traffic management isn't quite as strict and shouldn't be as obvious...

this Connect issue has been going on since September/October last year and has no signs of being fixed anytime soon...as you're already said, Connect is financially a better product but in practice it falls well short...

[Gazz380]

the throttling isn't to do with the traffic management - it's Sky's capacity that's the issue...

Sky have to purchase capacity from BT, and they're not prepared to do this as it costs thousands per year and Connect isn't worth it...other ISPs (such as Zen, IDNet, etc) have a lot more capacity so traffic management isn't quite as strict and shouldn't be as obvious...

this Connect issue has been going on since September/October last year and has no signs of being fixed anytime soon...as you're already said, Connect is financially a better product but in practice it falls well short...

No one listens to you thats the problem, you should really quote this on everypage! iv been waiting on my MAC code since friday now boooo

[steve16751]

andyconnect1
Hi I could put a lot more information. 1/ if you are a on line gamer connect at the moment is no good

Sky.com - Sky Products>Broadband>Terms and Conditions>Usage Policies

Our Base product allows 2GB of downloads per month, Mid and Connect offer 40GB, and Max is unlimited, (No Fair Use Polciy). Do not worry if you exceed your allowance, we will not cut you off or charge you extra. If you regularly exceed your limit, we will suggest you upgrade to a product more suited to your online needs.

There is no upgrade for connect. Down grade where I have seen on this thread as little as 7kbps.

1) What is a fair use per day? your thought's and legally fair ?

IANTE answered that for you

2) Is it considered that the throttling terms and cons of line monitoring "fairness" are nothing more than an excuse?

No one want their line traffic Managed or being throttled but if you over use the capacity you will be throttled and other users at your exchange will have problems as well.

3) If it is considered unfair, then can I take sky to the small claims court if they
don't give in for them breaching fair ethics as such AND get a mac forced out of them?

Never heard of fair Ethics. But if Sky rang you to say Sky is now in your area and the Sky BB is Sky connect max which they know is over capacity?
As Smithy99 said No ISP can refuse just ask it should take 5 working day

Gazz380 5 working days.

Although everyone can get annoyed when thing are not going their way. This Forum is helped along with members who assist other members and guests who are having problems or issues they need assistance with. They do not do it for any gratification they do it because they want to and can help.

nearly forgot IP profile dropped again booted and that is what is showing now it will take more than prat about with my router?

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3000 kbps
Actual IP throughput achieved during the test was - 2781 kbps

[Gazz380]

andyconnect1
Gazz380 5 working days.

Actual time its supposed to take is 24/48 hours from the moment the request is made, excluding weekends so by that theory then i shouldve had my code by now!! I Wanna Leave

[steve16751]

Gazz380
This was posted so you could if you wanted to contact Sky

They officially have a period of 5 working days to give it to you.
advise them you are aware of the rules and if you don't receive it in line with the ofcom regulations you are going to report them.

Actual time its supposed to take is 24/48 hours from the moment the request is made, excluding weekends so by that theory then i shouldve had my code by now!! I Wanna Leave

Sky User - How to get your MAC (Migration Authorisation Code)

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MacCode.org.uk - How to get broadband MAC code

Something to read hope it arrives soon