Sky Connect Broadband - Are you being slowed down?

[Isitme]

Sparkey,
Sky will take no notice of speedtests from there. They will only look at the official BT test, as Steve has advised.

[steve16751]

karlak
Hi I hope your next ISP provides a really good service and you get great speeds

sparkey
Hi as Tom says if you have Bt speed test and you talk to Sky CST they will ask you to do Bt Performance test if you already have some it will make it easier for yourself and Sky CST
at 17:18 it was 2588kpbs Actual IP Throughput achieved during the test. So not that bad to night
here`s another test at 00:09 30/03/09

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4160 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 3259 kbps

[karlak]

karlak
Hi I hope your next ISP provides a really good service and you get great speeds

Cheers , lets hope so. Going to try and get back with my previous ISP, can report back if it fixes the throttling issues ...

[Gazz380]

sky are a bit crap at getting MAC codes out! lol Am just awaiting mine then am off

[yunorisson]

I see some things never change. I really do sympathise with all you Connect subscribers having experienced the shoddy and unfit product myself. Luckily i had done my 12 month sentence, sorry contract, with SKY and was free to move on, but in all honesty if i'd only been 3 months into a 12 month contract i would really feel screwed.

I jumped ship to IDNET, as recommended by someone on this forum, it looks like it will be the best move i've ever done.....time will see though.

But the unofficial Sky User forum, and this forum, is beginning to reap rewards. I've lost count of the number of people i know who were thinking of changing to Sky as an ISP and have now gone somewhere else, they all point to a simple Google ISP search by name and this forum tells them everything they need to know. As an ex businessman myself i cannot see how Sky can go on supporting the Broadband Connect product while it steadily undermines it's other broadband products, over time Connect's bad publicity will reflect on Sky's whole broadband portfolio....bad news for any company.

Still, in the short term, they are raking in the subscriptions while tying everyone into a 12 month contract...something impossible to do if they offered 1 month contracts.

For anyone still suffering on the Connect product i really do understand your frustration, get out while you can ....IF you can......For every Sky User member that helped and advised or commented on my posts...a big thankyou...you helped me more than you'll ever know. I would NEVER have had the guts to move ISP without your support and advice.

And if a Sky employee happens to be reading these posts i have only one thing to say: listen to what you're customer base is saying...they're fed up with the product and the service and your response. In time you may come to realise how the experience of your Broadband Connect product poisoned every other Sky service you offered.

That somebody was me that pointed you in the direction of IDNet. It would appear that you are happy with the service they provide ( I certainly am!).

You say time will tell, IDNet have provided a superb service for more than three years to my knowledge I am sure you will very pleased with their service for a long time to come.

Let us know how you get on.

[steve16751]

karlak
Hi the thing is with Sky not saying anything no one seems to have a clue you have a good one
Gazz380
Hi you could use this if you like use below

They officially have a period of 5 days to give it to you.
advise them you are aware of the rules and if you don't receive it in line with the offcom regulations you are going to report them.

yunorisson
Hi how are you keeping I see you are happy with your ISP
at 19:28 31/03/09

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4064 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 2579 kbps

at 23:38 31/03/09

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4096 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 3251 kbps

[nandoh]

Thanks Tom,
I experimented but as you know - can't be done.
Only catching up on posts tonight - busy weekend.

Norman

[andyconnect1]

Hello, all at skyuser forums.
Ahhhh!, once again, I am reminded of the power of the internet, apart from it's ISP's
lol.

I have read a few pages of this thread and I am on skyconnect, EAROC = rochford,
southend exchange.

Now, I have noticed the terrible throttling, it's practically the same as tiscali
tried to do when they took even the [once great] Freedom2Surf.

I will post some results on here in due course, but what I am really after is a
summary of the group consensus here of the following.

1) What is a fair use per day? your thought's and legally fair ?
2) Is it considered that the throttling terms and cons of line monitoring "fairness"
are nothing more than an excuse?
3) If it is considered unfair, then can I take sky to the small claims court if they
don't give in for them breaching fair ethics as such AND get a mac forced out of them?

If I download, say, 50GB by day 25, (only once AND in my second month of
subscription) am I being throttled because of exceeding the 45GB cap, or is it just
spin and scapegoat tactics?

Thanks to skyforum for making such a helpful thread!!!!!!!!!!

[IWasNotTheEnemy]

it's a 40GB allowance...

[Smithy99]

You don't need to force a MAC out of them, they have to give it to you even in contract.