Sky Connect Broadband - Are you being slowed down?

[karlak]

Looks like I could be one of SKY's shortest term customers also.

Usually get 5mb average anytime of day for the past 2 years. First evening with Sky, and speeds drop to 1.2 mb. Really not happy, as I was assured that my speeds would be identical as with my previous provider. Curious that during the day, the speed is slightly higher than I have got historically.

Cant get the BT tester to work for some reason? Keeps getting



The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your CP.



Router stats as below


ADSL Link Downstream Upstream
Connection Speed 6880 kbps 448 kbps
Line Attenuation 33 db 20 db
Noise Margin 6 db 24 db


Last night the Downstream db was down to 0 at times

[Gazz380]

the user name you need is the 8 digit? mac code on the bottom of the sky router itll be like 005ER7FCD then you add @skydsl

So for example its then: 005ER7FCD@skydsl

[steve16751]

Bt Performance test

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 4160 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 3500 kbps
Actual IP throughput achieved during the test was - 3238 kbps

Not yet 12midnight so good
karlak
Sorry I thought you might have picked up on the other posts do as Gazz380 thats right
Gazz380 thank for explaining to karlak

[nandoh]

Thanks for the reply Steve. I had contacted a Sky engineer last Friday and he was going to look at these posts and email me - didn't happen. Was in contact with Sky today and again was "assured" would be contacted. Maybe I am synical but HAHa. Anyway my todays Tests with something different at 7:45 pm.

Norman
.
26th March at 11:45am
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 6468 kbps

26th March at 4:30pm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 3376 kbps

26th March at 7:45pm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 550 kbps
Additional Test Configuration;
In order to commence the second performance test, you are required to temporarily re-configure your
Connection settings. Requested to change PC/Modem settings on computer to bt_test_user@your isp(sky.com).
I tried but could not comply and closed the BT test window

26th March at 11:10pm
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 5881 kbps

[steve16751]

nandoh
Hi Norman pleased Sky are thinking

In order to commence the second performance test, you are required to temporarily re-configure yourConnection settings. Requested to change PC/Modem settings on computer to bt_test_user@your isp(sky.com).I tried but could not comply and closed the BT test window

Someone might be able to give more information on above. If you have records of times and dates they Sky have to help

[karlak]

karlak
Sorry I thought you might have picked up on the other posts do as Gazz380 thats right
Gazz380 thank for explaining to karlak

Thanks guys - was using the MAC address (without : ) from my routers setup page, whereas the MAC address on the bottom is one digit different. Anyway working now.

However, Like many others my daytime speed is reducing drastically in the evening.

10:00
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6880 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 5510 kbps

If you wish to discuss these results please contact your ISP.

18:10
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7168 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 2091 kbps

If you wish to discuss these results please contact your ISP.


21:30
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6720 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 1070 kbps

If you wish to discuss these results please contact your ISP.


Spoke to SKY support who have sent me a new router in the post - Why it only decides to go slow after 6pm is a mystery . Also noticed on my Router Statistics that the Downstream db was 0db up to 4 db and sometimes showed a very strange 2,145,786,987 db's. That threw the techie somewhat. I have managed to make them promise/log that I can Cancel the agreement outside the 8 days condition, as long as they cant resolve the issue.

My line and connection at this property has been "Rock Solid" for 2 years, and the day SKY provide the service I get this rubbish. Only wish I had found this site 2 days before signing up to SKY rather than 2 days afterwards


Router Stats. (current time - 5.5 Mbs testing)

ADSL Link Downstream Upstream
Connection Speed 6720 kbps 448 kbps
Line Attenuation 33 db 20 db
Noise Margin 6 db 26 db

[Smithy99]

It's a connect problem and they wont sort it. A new router wont help either.

You should try to sort your line out as you have noise on it and this will affect any ISP you move to, but move you will, if you want it better than it is anyway.

[Gazz380]

I have set a date, i will probably change suppliers to ADSL24 on the 2nd of april after they release their new pricing strategy.

Think there doing 1 month contract, £18 with a 30gig limit between 8am and 12am, which isnt bad so am gonna look threw this board now for the Netgear Firmware and remove skys ****!

[Isitme]

Quote:
In order to commence the second performance test, you are required to temporarily re-configure yourConnection settings. Requested to change PC/Modem settings on computer to bt_test_user@your isp(sky.com).I tried but could not comply and closed the BT test window

Unfortunately this means changing the username in the router, which with Sky's locked down system, you can't do.
It would be possible if you are using your own router.

[steve16751]

Isitme
Thanks Tom. Sky agents seem to have sold a lot of connect to Customers lately
even though it is overcrowded. What I don`t understand is if a Customer of Sky Tv, or not even a Sky user. But awaiting for Sky to ring to tell them that they can now offer Sky BB. A product called Sky connect max and if its their first ISP new to the internet not knowing or informed about connect Traffic Management I wonder if that is against any selling regulation