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Red tape !
This is a discussion on Red tape ! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok, having switched from Virgin to Sky the other month, I received a final bill from Virgin - £4.35 However, ...
- 21-07-08, 07:33 PM #1
Red tape !
Ok, having switched from Virgin to Sky the other month, I received a final bill from Virgin - £4.35
However, due to a refund of a technical support call, I kept getting a seperate bill showing that I was always £2.35 in credit mid billinging month. I therefore copied the two bills and sent them along with a letter and a cheque for £2.00 balance to settle the account..... today I received a bill... for £4.35 !
I called them and spoke with a guy that confirmed the £2.35 credit, and then applied it to the account but he said they had no record of receiving my letter or my cheque. - Checked my balance online and no sign of the cheque being drawn.
So rather than writing off the two quid, they are going to raise a new corrected bill to show the correct balance of £2.00 and send that to me for payment. The cost of rasing the invoice, posting it, processing the payment and incurred back charges must cost more than what its worth.... !!Cheers