Quote Originally Posted by PaulSky View Post
Have a look for nthellworld.co.uk there are a LOT of complaints about the shaping as it is impacting people outside the set times, its kicking in early in some cases and the VM billing system is as pants as it gets. We are ex NTL and believe me we are much happier with Sky CS. Oh by the way, there are no call centers in India for Sky so you may want to check what number you called
well said, did it ever occur to you, you might be talking to a person in england with an Indian accent?

Quote Originally Posted by dholdi View Post
Have you asked sky to reduce your max delays ? This will reduce the ping.
^^That can reduce your pings dramatically.