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    Mysterious sky broadband account

    This is a discussion on Mysterious sky broadband account within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I thought I'd share my spooky Sky experience with you. Maybe this has happened to others? I have ...

    1. #1
      simon373's Avatar
      simon373 is offline Sky User Member
      Broadband ISP: Base
      Sky TV:
      Join Date
      Jan 2008
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      Mysterious sky broadband account

      Hi all,

      I thought I'd share my spooky Sky experience with you. Maybe this has happened to others?

      I have Sky TV and the base broadband package which is free. I have had the broadband since (I believe) October 2006 and, unusually, have not had a single problem with it! Today I tried to connect to the internet and couldn't. So I logged into the router to look at the IP address, DNS details etc. They were missing, and I was receiving error code 300 from Sky Test. The physical connection was showing 2044kbps downstream as normal and the "I" light on the router was solid green, confirming a physical connection.

      So I rang Sky to be told that I don't have broadband provided by them. I said that this was odd as I have been using it on a daily basis since Oct 06. Sky informed me that my account had been cancelled in January 07. So, I asked, how have I been using sky broadband for over a year? Sky replied that I must have been connecting to a neighbours broadband using a wireless connection! So I asked them how this was possible when my pc is plugged into the Sky router with a piece of cat5 patch cable and my pc does not have a wireless network adapter.

      Needless to say they had not got a clue but insisted that I did not have a broadband service provided by them. They even rang BT and claimed that BT had told them I did not have a Sky broadband connection. Which is odd as I believe that BT are not allowed to give out such information under data protection laws.

      So I have had to re-order my broadband and was told it could take up to 15 days to become active. I made threats to cancel my Sky viewing package.

      Then amazingly, an hour after coming off the phone to Sky, my Sky broadband is working again. And I'm sitting here typing this message! Sky haven't called to inform me of this development. I'm not sure that they even know that I am using their service.

      Now I'm wondering whether I need to cancel my re-order or just leave things as they are. Or even switch from Sky to another provider (sounds risky). I'm an IT person so am heavily reliant upon my broadband connection. Think I made a mistake switching to Sky. Or maybe I am not really with Sky but some other "phantom" provider?!!

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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: SSRAD
      Broadband ISP: NOWTV Fab Fibre
      Router: NOWTV Hub 2
      Sky TV: NowTV
      Join Date
      Apr 2007
      Peasedown St. John, Bath
      Thanked 122 Times in 121 Posts

      Re: Mysterious sky broadband account

      your downstream would suggest that you're on Base and you've been incorrectly set to ADSL2+ - this may have accounted for you loss of connection as ONLY Max customers get for not having a connection on file, this will have to be resolved and unfortunately you'll be without BB for a time whilst its ceased and re-done so all records with Sky/BT are updated...

      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket



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