Please Help... Why must I always reboot my router?

[Dave1212]

Before



Obviously not good, here's my stats:


/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.3 12.5
Attn(dB): 26.0 14.8
Pwr(dBm): 1.3 12.4
Max(Kbps): 16404 864
Rate (Kbps): 15323 764
G.dmt framing
K: 239(0) 24
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 59 68
B: 238 23
M: 1 8
T: 2 1
R: 16 16
S: 0.4980 7.7037
L: 4096 216
D: 64 8
Counters
SF: 6654247 6654245
SFErr: 1205339 7
RS: 865052178 56561082
RSCorr: 12453019 34
RSUnCorr: 4834213 0

HEC: 1193710 5
OCD: 36243 0
LCD: 0 0
Total Cells: 3880840675 177383814
Data Cells: 8645421 8878185
Drop Cells: 0
Bit Errors: 0 0

ES: 26977 4
SES: 20626 0
UAS: 14 15
Total time = 1 days 5 hours 55 min 30 sec
SF = 6654247
CRC = 1205339
LOS = 29
LOF = 0
ES = 26977
Latest 1 day time = 5 hours 55 min 30 sec
SF = 1317804
CRC = 746603
LOS = 13
LOF = 0
ES = 13531
Latest 15 minutes time = 10 min 30 sec
SF = 38975
CRC = 38812
LOS = 2
LOF = 0
ES = 631
Previous 15 minutes time = 15 min 0 sec
SF = 55591
CRC = 55398
LOS = 0
LOF = 0
ES = 900
Previous 1 day time = 24 hours 0 sec
SF = 5336443
CRC = 458736
LOS = 16
LOF = 0
ES = 13446
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55590
CRC = 55345
LOS = 1
LOF = 0
ES = 900
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55591
CRC = 55385
LOS = 0
LOF = 0
ES = 900
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55652
CRC = 55434
LOS = 0
LOF = 0
ES = 886

After:



/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.7 13.0
Attn(dB): 26.5 14.8
Pwr(dBm): 0.0 12.4
Max(Kbps): 15916 864
Rate (Kbps): 15323 764
G.dmt framing
K: 239(0) 24
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 59 68
B: 238 23
M: 1 8
T: 2 1
R: 16 16
S: 0.4980 7.7037
L: 4096 216
D: 64 8
Counters
SF: 7349 7347
SFErr: 606 1
RS: 955474 62449
RSCorr: 27860 0
RSUnCorr: 1269 0

HEC: 575 0
OCD: 0 0
LCD: 0 0
Total Cells: 4290896 176620
Data Cells: 182875 42745
Drop Cells: 0
Bit Errors: 0 0

ES: 25 1
SES: 12 0
UAS: 14 16
Total time = 2 min 18 sec
SF = 7349
CRC = 606
LOS = 0
LOF = 0
ES = 25
Latest 1 day time = 2 min 18 sec
SF = 7349
CRC = 606
LOS = 0
LOF = 0
ES = 25
Latest 15 minutes time = 2 min 18 sec
SF = 7349
CRC = 606
LOS = 0
LOF = 0
ES = 25
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0


Any sugestions greatly appreciated,

Cheers,

Dave.

[richone54]

you are getting massive errors, my guess would be that you are using an exstention
first port of call is to try your test socket (can be found behind face plate of master plate)

post a new set of stats onec you have done this

[richone54]

whoops, forgot to explain that the errors build up and they are what is making your connection crappy, when you re-boot this clears the errors and you get the better speed, but then with the nearly 100% errors you have i would assume you have to re-boot alot

[Dave1212]

I kinda need the extension, I'm on the end of a 20 meter one.

I hate having my main pc connected via wireless and the wife would freak if I had a 20m cat5 running up the stairs

Is there anything else that can be done to reduce these errors?

[richone54]

I hate having my main pc connected via wireless and the wife would freak if I had a 20m cat5 running up the stairs

LOL, i know the feeling, got my PC by the master socket at the moment and the wife just got a cheap PC table and told me we are moving pc into the dinning room tomorrw

You could check you only have pins 2 & 5 connected sockets (take the front off all sockets and disconnect the orange wire. orange wire is not used anymore) once you have done this to all sockets post another set of stats and we can see if this has helped with the errors

(there are some pics somewhere on this site but i could not seem to finf them)

[Isitme]

Is there anything else that can be done to reduce these errors?

As has already been said, the problem is likely to be your extension, although unless you plug in to the Test socket, you will not know for sure. You could try doing a quiet line test from the test socket, just in case it is your main line that is faulty. To do a quiet line test, Plug a normal touch tone phone directly into the BT test socket.
Dial 17070, press option 2 (quiet line test)
You should hear 'Quiet Line Test' and then silence, there should be no pops, clicks, whistles, buzzing etc. If you do hear noise on the line dial BT and report the fault, they should be able to sort it out.

You can repeat the test from your extension, if you hear noise when you didn't before, this will confirm that your extension is faulty. Unfortunately if you don't hear any noise this does not confirm that the ADSL is not picking up stray signals which will cause errors.

[Dave1212]

OK so I'll test the master socket when the wife goes out later but I'm not sure if that will help, I have no internal wiring beyond the new bt socket that was only installed last year, this is where my 20m extension is plugged in.

I was looking at these:

ADSL Nation On-Line Shop

and was wondering if this would serve much better that my current extension which is one of those near invisible ones that looks just like a flat bit of clear tape and you can see the wires running through it.

Comment, flames, sarcastic comments all greatly appreciated

[eyemdee]

OK so I'll test the master socket when the wife goes out later but I'm not sure if that will help, I have no internal wiring beyond the new bt socket that was only installed last year, this is where my 20m extension is plugged in.

I was looking at these:

ADSL Nation On-Line Shop

and was wondering if this would serve much better that my current extension which is one of those near invisible ones that looks just like a flat bit of clear tape and you can see the wires running through it.

Comment, flames, sarcastic comments all greatly appreciated

No comment, flames or sarcastic comments but I would first suggest nipping to B & Q and getting a decent quality proper extension cable and try that. I suspect the one you are using may not be designed for ADSL and could be acting as a r*ddy great interference aerial!

[Isitme]

I was looking at these:

ADSL Nation On-Line Shop

Yes, that is exactly what you want for the best results. But note that this connects your router to the master socket through a filter and is no use if you also want a telephone extension. If you do, you would have to leave your existing phone extension in place.

[James67]

whoops, forgot to explain that the errors build up and they are what is making your connection crappy

Sorry, but there really is no logic behind that statement. If there's some kind of interference on the line which is causing, say, on average 20 errors in every packet of data, then you'll get round about 20 errors on the first packet of data, round about 20 errors on the second, and round about 20 on the millionth. Errors don't just "build up" like some kind of toxic waste stuck in your phone line that, once put there, are there for ever until you reboot the router.

But if you're talking about the error counts, well of course, they only ever increase, but the absolute error count doesn't necessarily give an indication of how bad your connection is right now. To give an extreme example, if I got a million errors yesterday but only 100 today, then I would have had awful performance yesterday, but near perfect performance today, even though my total error count was actually numerically higher today than it was yesterday.

It's the error rate that determines how well your line is performing at any moment in time. Now if you look at that, you do see a pattern where sometimes it appears to start rising and continue rising until it reaches nearly 100%, but then if you reboot the router, it goes back down to 0%. That's not a problem with the line or an inherent problem with the way ADSL works, it's a flaw in the router's error handling software.

Sorry if I sound like I'm being pedantic here, but just because Sky Customer Service are willing to fob people off with nonsensical excuses, that's no reason to do the same here on this forum, imo. The reason for trying to improve the quality of the phone line in your home isn't to make it good for ADSL, it's to reduce the errors to a level where the router's faulty error handling software doesn't get needed.