What's the point of getting a MAC code?

[Isitme]

There are 2 items showing on that, both completed on 8th August.

What do they say?

Did you check the Line and the Broadband?

[big bob]

I can't check the broadband one, it says 'we are upgrading our ordering systems, please try again later'.

The phone side of it says
Placed 28 Jul 2007
Description CHANGE
Appointment No date yet
Date due 08 Aug 2007
Status Order completed
Last update 08 Aug 2007
Notes Your order has been completed.

Items in this order
Description Product name Quantity Cost Rental
PROVIDE LLU LINE SHARE PSTN 1 £ 0.0 £ 0.0
PROVIDE SMPF TO SMPF MIG. ON TACTICAL 1 £ 0.0 £ 0.0

and

Placed 08 Aug 2007
Description CHANGE
Appointment No date yet
Date due 08 Aug 2007
Status Order completed
Last update 08 Aug 2007
Notes Your order has been completed.

Items in this order
Description Product name Quantity Cost Rental
CEASE LLU LINE SHARE PSTN 1 £ 0.0 £ 0.0
CEASE CEASE SMPF 1 £ 0.0 £ 0.0

I'm lost with the descriptions.

[Isitme]

Your not the only one! But it looks exactly like mine, which means that BT switched you over to Sky LLU on 8th Aug. You can quote this to them, or even copy and paste it to an email, to prove you were switched and they know it.

[big bob]

Thanks

Im sure i will get there in the end.

[blisteringblue]

Wow, thanks for the heads up, just thought I would check with my account which swapped on 25th September and guess what !! BT were still billing me for a broadband service on the line !!

The then put me across to Broadband resolutions team who did a bit of digging (was on hold for around 20 mins) and they came back on saying the account was now closed off and my account was being backdated to the 25th September.

So you are definitely not the only one. I would recommend anybody who's moved from BT to Sky to check their accounts. I am billed monthly so would have picked it up anyway but it is a bit of a pain.

[big bob]

Glad i have been of assistance.