Could someone interpret my stats?

[j0n_d]

Hi there, i keep getting connection dropouts

i spoke to sky and they said: "Having checked your account information, the issue you are experiencing is due to the speed of the data transfer being too high for your telephone line to support it.

We can resolve this for you by making adjustments to the speed at which data is transferred on your line."

Below are two sets of detailed stats - could anyone read them for me and tell me if what sky are saying is right or is it the quality of the bt line/socket. i have been using the test socket for both these results. the second stat posting was done on an ethernet connection, to which i still experienced dropouts.

thanks for your help!!

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 606 Kbps, Downstream rate = 8849 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 7.6 14.0
Attn(dB): 29.0 15.9
Pwr(dBm): 1.0 12.4
Max(Kbps): 9024 708
Rate (Kbps): 8849 606
G.dmt framing
K: 245(0) 19
R: 10 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 67 68
B: 244 18
M: 1 8
T: 1 1
R: 10 16
S: 0.8823 7.5932
L: 2312 177
D: 64 8
Counters
SF: 1952972 1952970
SFErr: 149152 1
RS: 142567002 16600245
RSCorr: 122193918 6
RSUnCorr: 564164 0

HEC: 125709 0
OCD: 0 0
LCD: 0 0
Total Cells: 655843348 44988731
Data Cells: 1014683 406985
Drop Cells: 0
Bit Errors: 0 0

ES: 9890 1
SES: 2897 0
UAS: 14 15
Total time = 8 hours 44 min 28 sec
SF = 1952972
CRC = 149152
LOS = 40
LOF = 0
ES = 9890
Latest 1 day time = 8 hours 44 min 28 sec
SF = 1952972
CRC = 149152
LOS = 40
LOF = 0
ES = 9890
Latest 15 minutes time = 14 min 28 sec
SF = 53954
CRC = 50
LOS = 2
LOF = 0
ES = 37
Previous 15 minutes time = 15 min 0 sec
SF = 55879
CRC = 22
LOS = 4
LOF = 0
ES = 15
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55879
CRC = 73
LOS = 3
LOF = 0
ES = 13
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55879
CRC = 39
LOS = 0
LOF = 0
ES = 28
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55880
CRC = 3405
LOS = 1
LOF = 0
ES = 151
---------------------------------------------------------------------

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 603 Kbps, Downstream rate = 9534 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 11.0 18.0
Attn(dB): 28.5 15.8
Pwr(dBm): 1.0 12.4
Max(Kbps): 11668 704
Rate (Kbps): 9534 603
G.dmt framing
K: 239(0) 19
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 75 68
B: 238 18
M: 1 8
T: 1 1
R: 16 16
S: 0.7987 7.6363
L: 2554 176
D: 64 8
Counters
SF: 6389884 6389882
SFErr: 93 1
RS: 517580682 54313997
RSCorr: 3562896 90
RSUnCorr: 1802 0

HEC: 88 0
OCD: 0 0
LCD: 0 0
Total Cells: 2324229865 147068674
Data Cells: 39892605 6270161
Drop Cells: 0
Bit Errors: 0 0

ES: 71 1
SES: 31 0
UAS: 14 16
Total time = 1 days 4 hours 42 min 54 sec
SF = 6389884
CRC = 93
LOS = 35
LOF = 0
ES = 71
Latest 1 day time = 4 hours 42 min 54 sec
SF = 1049455
CRC = 33
LOS = 7
LOF = 0
ES = 17
Latest 15 minutes time = 12 min 54 sec
SF = 47904
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 55632
CRC = 1
LOS = 0
LOF = 0
ES = 1
Previous 1 day time = 24 hours 0 sec
SF = 5340429
CRC = 60
LOS = 28
LOF = 0
ES = 54
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55631
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55632
CRC = 2
LOS = 1
LOF = 0
ES = 1
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55693
CRC = 0
LOS = 0
LOF = 0
ES = 0

[Saturday]

The method of connection (i.e. wireless or ethernet) will make no difference to your router stats.

Of the two sets you posted the second set looks like you are already capped by Sky.

Both sets show errors but the first set has severe errors and the second low errors. The differences between the two can't be explained by Sky capping you. You must have made changes to your connection e.g. stopped using an extension, different microfilter, removed a splitter etc or maybe a temporary BT line error cleared.

If you're still getting "dropouts" then assuming the second set is your current connection, line errors are unlikely to be the reason. Can you describe more clearly the details of your dropouts? e.g. how often, any pattern, etc.

[j0n_d]

thanks for your reply saturday

my dropouts are very random, there is no pattern to them at all. i run windows vista and at the bottom right corner of my destop, next to the clock is the 2 monitor icon that has a little world pictured with it to denote that i am connected to the internet. i leave my computer and internet connection on all day but when i come back to my computer sometimes the icon has changed to just the 2 monitors and no world therefore no internet connection. i have run the problem solver on vista but no luck there and i end up rebooting the router every time this happens.

incidently, why would sky say in their email "based on your account details" i need to downgrade my package yet you are telling me i am already capped??!!

also my router is next to a radiator, and fridge and cordless phone station, would this affect the quaility signal or dropouts?

[Saturday]

Sky have several standard phrases, one of which you've heard. They're often used as catch-alls and it doesn't mean that the person using them necessarily understands what is going on with your connection

I'm not telling you that you are capped, only that there are signs in your stats that you are.

There are several possible reasons for disconnections - you may be experiencing one or more. When you lose internet connection, can you still log into the router/LAN?

As I said earlier, line error diconnections don't seem likely but they are possible. When they happen they tend to cause a loss of internet connection but not loss of connection to the router. Rebooting fixes the problem temporarily.

There is a UPnP "bug" which can cause frequent disconnections. These are often very regular but can be random. Wireless connections are particularly affected but ethernet can be affected too. A fix is to turn off UPnP in the router. I'd say this is a strong candidate for at least some of your disconnections.

An overheating router can cause all sorts of problems. The Sky router must be placed on the supplied feet and should not feel more than quite warm to the touch.

Interference from other devices will primarily affect wireless connections but if severe can disrupt wired connections too.

Power saving features in the OS can cause problems when network cards are powered down. Ensure that no network devices are covered by Windows' power saving features.

HTH