Sky BB disconnecting

[bjs2007uk]

Hi I have been on the Sky BB Mid package for about 2/3 months and at first I had a lot of disconnections e.g. every 24 hours. However after ringing Tier 3 regarding this matter I have had my speed capped at 7mb as my line is supposedly only capable of 5mb according to Sky's records/estimate. Ever since the cap has been put on I have noticed the router seems to hold a connection for a couple of days most of the time then the problems set in. About 90% of the time the internet light is still on on the front of the router however I cannot connect to the internet from any of the 3 PC's in my house. I find to rectify this issue I need to unplug the router from the power supply to reset it. The connection works straight away once I do this.

I suppose my question/query is - Is this normal for the connection to only be constant for a couple of days? Also if this is not normal does that mean I need to be capped at an even lower speed?

Thanks in advance!!!

[Alan b]

Post your stats so the experts can have a look.

[Saturday]

I suppose my question/query is - Is this normal for the connection to only be constant for a couple of days? Also if this is not normal does that mean I need to be capped at an even lower speed?

No, it's not normal. The symptoms you describe are consistent with line errors building to the point that the connection fails. As Alan b says, post your full stats and they may help confirm this.

A further cap may well help but far better would be to remove the cause of these line errors (if indeed that's what it is). You'll find plenty of info in the cabling and faceplate help forum.

[bjs2007uk]

Hi here are my stats:

Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 6144 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 12.6 13.0
Attn(dB): 40.0 25.5
Pwr(dBm): 19.8 0.4
Max(Kbps): 6752 1120
Rate (Kbps): 6144 416
G.dmt framing
K: 193(0) 14
R: 16 16
S: 1 16
D: 32 2
ADSL2 framing
MSGc: 1 1
B: 193 14
M: 1 16
T: 1 1
R: 16 16
S: 1.0824 17.0666
L: 1552 120
D: 32 2
Counters
SF: 3079433 3079431
SFErr: 21677 40
RS: 209401472 13087581
RSCorr: 162421973 54
RSUnCorr: 78539 0

HEC: 18821 20
OCD: 3 0
LCD: 0 0
Total Cells: 758499687 0
Data Cells: 1946145 0
Drop Cells: 0
Bit Errors: 0 0

ES: 2986 0
SES: 1118 0
UAS: 22 0
Total time = 14 hours 33 min 4 sec
SF = 3079433
CRC = 21677
LOS = 868
LOF = 0
ES = 2986
Latest 1 day time = 14 hours 33 min 4 sec
SF = 3079433
CRC = 21677
LOS = 868
LOF = 0
ES = 2986
Latest 15 minutes time = 3 min 4 sec
SF = 10880
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52931
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52930
CRC = 5
LOS = 1
LOF = 0
ES = 3
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52989
CRC = 4
LOS = 4
LOF = 0
ES = 6
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 1
LOS = 2
LOF = 0
ES = 2


Thanks

[Saturday]

Yes, your line errors are very high and this is probably the cause of your disconnections.

[Koala5]

It would be worth plugging your router into your test socket behind your master socket face plate, if things improve you have an internal wiring problem.