Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Switch from Connect to Free broadband

    This is a discussion on Switch from Connect to Free broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone I have been a Sky Connect user since Sept' last year and only took out the service as ...

    1. #1
      Sludd's Avatar
      Sludd is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Switch from Connect to Free broadband

      Hi everyone

      I have been a Sky Connect user since Sept' last year and only took out the service as I was told I would be switched to the free (or Mid/Max) service when my exchange was enabled. My mother (who is on the same exchange as me, in Airdrie, Scotland) received a letter in May of this year offering free broadband as it was "now available in your area"

      As yet I have not been switched over and am still paying £17/month. When I phone Sky they tell me the switchover will happen "eventually" as part of a mass migration programme - none of which was explained when I took out the Connect package. If I was a new customer, I'd be getting it free by now - I'm being penalised basically because I was daft enough to become a Sky broadband customer before the free service was available

      My question is whether anyone has any details on how this switchover actually happens, so i can arm myself with actual knowledge when I phone, or any other suggestions on how I can get them to switch me over quickly.

      I'm reluctant to simply cancel as i use the TV package, and if I get a MAC code, I'll simply have to pay another supplier anyway.

      Any help gratefully received


    2. Advertisement
    3. #2
      sparkey's Avatar
      sparkey is offline Sky User Member
      Exchange: 01834
      Broadband ISP: BT ADSL2+
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Dec 2006
      Location
      Tenby
      Posts
      354
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Switch from Connect to Free broadband

      Hi when I signed up to sky in Oct 06, I was told by person taking my details that My exchange where I live would be enable to the LLU in June 07,still no sign off it.

      I wanted the 16mb and unlimted download for the £10 a month but still paying the £17 for the 8mb and 40gb.will have to wait and see contract runs out next month.

    4. #3
      Helpmeplease's Avatar
      Helpmeplease is offline Sky User Member
      Exchange:
      Broadband ISP: BT Broadband Option 1 (not for much longer)
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Nov 2006
      Posts
      99
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Switch from Connect to Free broadband

      I guess you have already checked Samknows to see if your exchange has already been LLUd.

      If Sky intended to migrate your Exchange within a six month window, they were communicating that customers could pay £5, rather than the original price £17. Once the offer ran out, if the Exchange wasn't migrated it was tough luck (in Sky's opinion) and they would start to charge £17 again.

      The mass migration programme, I thought had slowed down at the end of June. From that point on, they were only upgrading a small number of Exchanges a month.

      You could try and see if they will offer the next six months to you for £5. However after six months, the price will go back to £17 (if the Exchange isn't upgraded to LLU).

      If Sky intended to migrate you, a letter would have been sent after they had moved you to the Sky Mid package, saying that they had done it.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION