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This is a discussion on connection problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; my mum is at her wits end, she has had nothing but hassle trying to get her wireless broadband working. ...
- 31-08-07, 12:04 PM #1
my mum is at her wits end, she has had nothing but hassle trying to get her wireless broadband working.
the router is downstairs and pc upstairs(as she was told the router has to connect to the master socket)
she has bought the netgear adapter recommended by sky.
her router is working fine, all lights on correctly, her adapter is working fine but still no connection, she was on the phone to sky last night for 2 hours. Turn this off turn this on restart this unplug this etc etc....
still nothing, as far as sky are concerned from there end she has a connection and they will do nothing more for her.
is this right? should they not send an engineer out to have a look, she is paying for something she can't use.
- 31-08-07, 04:56 PM #2
Re: connection problems
Can the adapter's scan/site survey find the router's wireless signal ? If not try putting the computer in the same room as the router -- if that works it may be a simple question of range.
Have you applied the encryption passphrase to the adapter exactly ? Can you connect to the router by ethernet cable -- if so go in to the router's user interface via Internet Explorer (see tutorials here or help files on Sky CD) and temporarily disable wireless security.
There could be an issue with interference (thought this doesn't usually consistently prevent connection) can the adapter see any neighbouring networks -- perhaps changing to a channel (ideally) 6 stops away from the strongest will help.
If you're still stuck you might want to furnish details of the adapter and which version of Windows.
Sky provides a pretty good deal for the money -- but even with the full install package their "engineer" only really delivers the stuff and plugs it in -- if it works, he goes. That, in part, is why this site exists.