Serious speed problems, any suggestions?

[blue4578]

For the past few days I've been getting anything from 150kb/s down to 33kb/s on the Sky 16MB connection. I'm not an internet expert, is there anything I should do? It's been a couple of days since I rebooted the router, but that hasn't had any effect on the slow speeds when I have rebooted it other times this week. Here are my statistics:




/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 15323 Kbps
Link Power State: L0
Mode: ADSL2+
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 10.9 13.5
Attn(dB): 19.5 10.2
Pwr(dBm): 1.3 12.4
Max(Kbps): 18456 864
Rate (Kbps): 15323 764
G.dmt framing
K: 239(0) 24
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 59 68
B: 238 23
M: 1 8
T: 2 1
R: 16 16
S: 0.4980 7.7037
L: 4096 216
D: 64 8
Counters
SF: 18246663 18246661
SFErr: 16048002 2
RS: 2372066312 155096618
RSCorr: 48427602 30
RSUnCorr: 89169406 0

HEC: 16109592 5
OCD: 561259 0
LCD: 18 0
Total Cells: 1825154836 453654006
Data Cells: 3904656 1975991
Drop Cells: 0
Bit Errors: 0 0

ES: 260819 2
SES: 260135 0
UAS: 14 24902
Total time = 1 days 10 hours 2 min 59 sec
SF = 18246663
CRC = 16048002
LOS = 7
LOF = 0
ES = 260819
Latest 1 day time = 10 hours 2 min 59 sec
SF = 2235048
CRC = 2226245
LOS = 3
LOF = 0
ES = 36084
Latest 15 minutes time = 2 min 59 sec
SF = 11056
CRC = 11023
LOS = 0
LOF = 0
ES = 179
Previous 15 minutes time = 15 min 0 sec
SF = 55590
CRC = 55376
LOS = 0
LOF = 0
ES = 900
Previous 1 day time = 24 hours 0 sec
SF = 5337617
CRC = 5316813
LOS = 1
LOF = 0
ES = 86160
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 55653
CRC = 55405
LOS = 0
LOF = 0
ES = 883
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 55590
CRC = 55393
LOS = 0
LOF = 0
ES = 900
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 55591
CRC = 55376
LOS = 2
LOF = 0
ES = 900

Any help would be much appreciated.

[IWasNotTheEnemy]

ur on nearly 100% errors so definately a line issue going on....are you on an extention?

[blue4578]

No. Just connected normally to a regular phone line. This setup has been working for me for years until this week.

Sky Broadband regularly seems to cut me off for short periods or slow right down. When I was with AOL never experienced a single problem with connection issues on the same phone line and so on.

Is there anything I can do to make it work better?

[dtr44]

try without extension if possible [master socket ]maybe use a cat5 [ethernet cable]instead of phone cable ,maybe a small break on extension causin noise problems [crc errors]

[Isitme]

I am surprised you are on ADSL2+, if you complain to Sky, you will be capped down ruthlessly, so avoid that at the moment.

As I have just posted in another thread-

You must try it from the TEST socket. A very high percentage of errors are caused by extensions, whether you are actually plugged in to them or not. Using the TEST socket, isolates the line from any extensions. Plug in extensions should be avoided at all costs.

If your house has reasonably modern phones, disconnect the 'ring' wire from terminal 3, at every point it is connected. This acts like an aerial and can badly degrade a signal.

AOL use a different system, I am fairly sure you would not be syncing at 18000 with them, this is the reason you are now having problems. ADSL2+ requires a much more stable line to deliver it's maximum potential.

[Saturday]

When I was with AOL never experienced a single problem with connection issues on the same phone line and so on.

Tempted though you may be to blame Sky, your line is showing an extremely high level of errors. They are either being generated in your home wiring, your BT line, or both. None of that is within Sky's remit or ownership.

With AOL you were getting at most half the sync speed you now have. A higher sync speed puts more strain on a line and so the line needs to be in good condition. Where you might have got away with it at AOL speeds you won't with Sky Max.

Can I recommend you take some time and read the cabling and faceplate help forum where you'll find info and advice on diagnosing and fixing line problems.

You have two choices: fix the line errors and enjoy blistering speeds or ask Sky to cap you to a fraction of that speed to what your line can take. I know which I'd choose.

[jmanderson69]

Id rather be capped down to like 8mb than have a crap time on the service. 8mb for a tenner you cant complain.

[Isitme]

Id rather be capped down to like 8mb than have a crap time on the service.

Yes, if there is no other option, but rather a waste if you can improve your connection