Whats happened?

[atticus]

Hiya,

I went on holiday for one month and got back a few days ago. I wasn't really using the pc much as I was busy but yesterday I began using it to the levels I had before.

I'm on Sky Broadband Max and before i went on holiday i had perfect download speeds (around 800kb/s) and upload speeds (70kb/s) and my gaming pings, although high were not unreasonable (between 30-60 on most eu servers).

Since i've been back i've been downloading at a maximum of 400kb/s, upload speed has remained the same but pings have gone to 70+ for uk servers and 90+ for eu servers. I'm not happy. I tried emailing them 3 days ago about the ping problems but still haven't had a reply and from what i've been reading calling them is a bit of a nightmare. Any advice?

Thanks!

[atticus]

I also ran a speedtest multiple times and got these somewhat disappointing results:

thinkbroadband :: Broadband Speed Test