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    Line upgrade?

    This is a discussion on Line upgrade? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I live under 1KM from the exchange. I have just got the 16MB Sky broadband connection but said I would ...

    1. #1
      firehawk's Avatar
      firehawk is offline Sky User Member
      Broadband ISP: Max
      Router: Sagem F@ST 2504n
      Sky TV: Sky+
      Join Date
      Jul 2007
      Thanked 0 Times in 0 Posts

      Line upgrade?

      I live under 1KM from the exchange. I have just got the 16MB Sky broadband connection but said I would only get up to 8MB

      I contacted BT And they did a line test stating that my line is 99.5% in quality. They said its all down to sky now.

      Any ideas on how to get the fullest speed possible? Right now it seems that I am only getting around 1-2MB download speeds.

      Any ideas whats going on? How can I get up to more than 8MB on the line? Do I need to "upgrade" the line? If so, how do I do this? Where do I go?


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
      Broadband ISP: Sky Broadband Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Thanked 53 Times in 48 Posts

      Re: Line upgrade?

      (Moved to help forum)

      Can you start bt posting your router connection stats. See here.

      Despite your proximity to the exchange I suspect your line is either much longer than that or you have a line quality issue and have been capped. Most times line quality issues are down to your home phone wiring and not the BT line. See the cabling and faceplate help forum for info.

      With regard to your slow download speeds, are you wireless? If so, run a comparison wired with this site.

      You may find the first sticky in my signature useful background to ADSL connection performance.

      BTW. please change your profile. It says you are a Connect customer whereas you say in the post you are on "the 16MB Sky broadband connection" which is Max. Or are you really Connect in which case 8meg is the max you can get.
      Last edited by Saturday; 21-07-07 at 09:27 AM.



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