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    Can anyone help me today please?

    This is a discussion on Can anyone help me today please? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Thanks for taking the trouble to read the post of a desperate man! I moved from NTl to sky ...

    1. #1
      italyciccia76's Avatar
      italyciccia76 is offline Sky User Member
      Broadband ISP: Base
      Sky TV:
      Join Date
      Jul 2007
      Thanked 0 Times in 0 Posts

      Can anyone help me today please?


      Thanks for taking the trouble to read the post of a desperate man! I moved from NTl to sky and for a month it was fine, I am on the base package. For the last 2 and a half months however it has been atrocious.

      I initially suffered trying to get an internet connection. The light for the internet on the router that sky provided was constantly going off an then on making a connection impossible. I still have this problem but am able to connect a little more frequently now. However my internet speed is atrocious and worse than any dial up connection.

      I have of course been through the useless customer services at sky, and have finally obtained a ticket no for tier 3 support but am not confident they can fix my problems. I am connecting wirelessly - here are my stats and thanks for your help.

      Account Name
      Firmware Version V1.02.28

      ADSL Port
      MAC Address 00:18:4D:63:98:79
      IP Address
      Network Type PPPoA
      IP Subnet Mask
      Gateway IP Address
      Domain Name Server

      LAN Port
      MAC Address 00:18:4D:63:98:78
      IP Address
      DHCP On
      IP Subnet Mask

      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 3328 kbps
      UpStream Connection Speed 192 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY00985
      Region Europe
      Channel 11
      Wireless AP Enabled
      Broadcast Name Enabled

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 25366 20213 0 20120 11026 00:16:02
      LAN 10M/100M 872 584 0 51 11 01:57:47
      WLAN 11M/54M 261764 253706 0 29269 18550 01:57:38

      ADSL Link Downstream Upstream
      Connection Speed 3328 kbps 192 kbps
      Line Attenuation 48.0 db 31.5 db
      Noise Margin 8.0 db 7.0 db

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    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Thanked 47 Times in 45 Posts

      Re: Can anyone help me today please?

      Have a read of this post by mossy and saturday it should give you some pointers.
      Also if you could post you full router stats using this
      Sky Netgear DG834GT utility version 0.4
      I suspect with that sync speed you may have an internal wiring problem so a look at this should help
      Lastly when obtaining your stats using the above try to do it wired if possible and definetely when trying speedtests.



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