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    Can anyone help me today please?

    This is a discussion on Can anyone help me today please? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Thanks for taking the trouble to read the post of a desperate man! I moved from NTl to sky ...

    1. #1
      italyciccia76's Avatar
      italyciccia76 is offline Sky User Member
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      Can anyone help me today please?

      Hi

      Thanks for taking the trouble to read the post of a desperate man! I moved from NTl to sky and for a month it was fine, I am on the base package. For the last 2 and a half months however it has been atrocious.

      I initially suffered trying to get an internet connection. The light for the internet on the router that sky provided was constantly going off an then on making a connection impossible. I still have this problem but am able to connect a little more frequently now. However my internet speed is atrocious and worse than any dial up connection.

      I have of course been through the useless customer services at sky, and have finally obtained a ticket no for tier 3 support but am not confident they can fix my problems. I am connecting wirelessly - here are my stats and thanks for your help.

      Account Name
      Firmware Version V1.02.28

      ADSL Port
      MAC Address 00:18:4D:63:98:79
      IP Address 90.202.140.28
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 87.87.250.7
      Domain Name Server 87.86.189.16

      LAN Port
      MAC Address 00:18:4D:63:98:78
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0

      Modem
      ADSL Firmware Version A2pB018e.d16f
      Modem Status Connected
      DownStream Connection Speed 3328 kbps
      UpStream Connection Speed 192 kbps
      VPI 0
      VCI 38

      Wireless Port
      Name (SSID) SKY00985
      Region Europe
      Channel 11
      Wireless AP Enabled
      Broadcast Name Enabled

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 25366 20213 0 20120 11026 00:16:02
      LAN 10M/100M 872 584 0 51 11 01:57:47
      WLAN 11M/54M 261764 253706 0 29269 18550 01:57:38


      ADSL Link Downstream Upstream
      Connection Speed 3328 kbps 192 kbps
      Line Attenuation 48.0 db 31.5 db
      Noise Margin 8.0 db 7.0 db


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    3. #2
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
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      Re: Can anyone help me today please?

      Have a read of this post by mossy and saturday it should give you some pointers.
      http://www.skyuser.co.uk/forum/speed...explained.html
      Also if you could post you full router stats using this
      Sky Netgear DG834GT utility version 0.4
      I suspect with that sync speed you may have an internal wiring problem so a look at this should help
      http://www.skyuser.co.uk/forum/cabli...r-results.html
      Lastly when obtaining your stats using the above try to do it wired if possible and definetely when trying speedtests.


     

     

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