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    Superfast upgrade (G-Fast?) when router is on an extension...

    This is a discussion on Superfast upgrade (G-Fast?) when router is on an extension... within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Hi! - my partner recently "did-a-deal" with Sky which included upgrading our Fibre Max to "Superfast" and we've been waiting ...

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      trjp's Avatar
      trjp is offline Sky User Member
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      Superfast upgrade (G-Fast?) when router is on an extension...

      Hi! - my partner recently "did-a-deal" with Sky which included upgrading our Fibre Max to "Superfast" and we've been waiting for the router to arrive/an engineer appt. to become available.

      Router arrived yesterday and I've realised it's a G-Fast setup so the engineer (coming on Thursday) will have to uprade the master socket and here's where the fun starts...

      I don't plug my router into that socket because it's in a stupid place with no power available - instead I have an (originally installed by BT) extension which runs into the office - router's always been there, never had an issue with it - BUT

      That's not going to work for G.Fast - is my guess???

      I was going to call them but the odds of a callcentre person knowing the answer here is 'zero' so I thought I'd ask here - is there a way to work with this setup of should I just cancel this and stick with Fibre Max (which I'm happy with tbh)

      Thanks


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    3. #2
      speedyrite's Avatar
      speedyrite is offline Sky User Member
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      Re: Superfast upgrade (G-Fast?) when router is on an extension...

      You’re getting Sky Ultrafast then!

      When the Openreach engineer arrives, show him the current setup & discuss a suitable solution to the situation. They’re usually very knowledgeable, experienced and helpful.
      ++ speedyrite ... powered by NOW Broadband from June 2018 ++
      (previously powered by Sky Broadband from July 2007)

     

     

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