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    SKY FTTC contract - moving to a new house with WBC FTTP

    This is a discussion on SKY FTTC contract - moving to a new house with WBC FTTP within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; I'm hopefully moving in 6 weeks, the new property shows as having WBC FTTP available! 330/30 odd. I currently have ...

    1. #1
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
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      SKY FTTC contract - moving to a new house with WBC FTTP

      I'm hopefully moving in 6 weeks, the new property shows as having WBC FTTP available! 330/30 odd.

      I currently have 40/10 FTTC sky product.

      Now, I'm in a contract with SKY which has 12 months odd to run. I would like to keep SKY fibre and may upgrade at a later date. Anyone know if SKY can supply a service to the new property and if not, will I be able to get out of the contract or have to keep paying it??

      Thank in advance


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    3. #2
      seawright's Avatar
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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      Is the new property "New build" or an existing property?
      If new build, does it appear on BT's broadband availability address checker?
      I take it that you intend to keep Sky tv, if so then you should be talking to Sky's home move team rather than cancellations.

      From your description the availability of FTTP is a distraction. The real question should be whether WBC FTTC is available.
      If it is then there shouldn't be any problem transferring Sky fibre to the new address otherwise the contract will have to be cancelled though whether a penalty charge for the remainder of the contract will be enforced is down to Sky's current policy.

    4. #3
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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      Quote Originally Posted by seawright View Post
      Is the new property "New build" or an existing property?
      If new build, does it appear on BT's broadband availability address checker?
      I take it that you intend to keep Sky tv, if so then you should be talking to Sky's home move team rather than cancellations.

      From your description the availability of FTTP is a distraction. The real question should be whether WBC FTTC is available.
      If it is then there shouldn't be any problem transferring Sky fibre to the new address otherwise the contract will have to be cancelled though whether a penalty charge for the remainder of the contract will be enforced is down to Sky's current policy.
      Cheers. It's an existing property, I can't seem to get it to attach a decent sized picture - ill try again later.

      the checker shows WBC FTTP and standard ADSL only :/

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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      Sadly Sky currently doesn't have a product available that is based on Openreach's FTTP product. If FTTC is unavailable, then Sky could allow you to terminate your contract early without a penalty, but you must speak to them directly as individual circumstances will vary on this one.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #5
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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      I spoke to SKY direct and they advised that, if they are unable to provide a suitable broadband product at the premises (FTTC), I will be let off the contact and term.
      Scubbie and seawright like this.

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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      just as an update - I've now exchanged contracts and called sky to move my TV and fibre.

      As mentioned before I cannot get FTTC only FTTP at the new property. Sky have confirmed that they cannot supply a service to this property and have let me out of the contract.

      I am sad as I would have liked to go with SKY fibre again as I have used their broadband since 2007/2008 and fibre since 2012/2013 odd.


      On the plus side - 330/50? LOL I have the choice between Zen and BT.

      Realistically, I'm prob going for 76mb or 152mb for 43.99 a month with Zen.

      Any reason to choose BT over Zen?
      seawright likes this.

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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      I can think of better reasons to go with Zen.

      BT's customer service is the first.

      PlusNet Fibre since Jan 2021
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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      There must be other choices than BT, surely?

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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      Quote Originally Posted by gorebrush View Post
      There must be other choices than BT, surely?
      There are plenty of resellers who offer fttp but with the exception of ZEN all the other national LLU service providers are steering clear of fttp, though I would expect this to change at some point in the future.

    11. #10
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      Re: SKY FTTC contract - moving to a new house with WBC FTTP

      Quote Originally Posted by seawright View Post
      There are plenty of resellers who offer fttp but with the exception of ZEN all the other national LLU service providers are steering clear of fttp, though I would expect this to change at some point in the future.
      So, best to go with Zen over BT? That was my initial thoughts

     

     

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