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    • 1 Post By m0t
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    Slow speeds & DLM

    This is a discussion on Slow speeds & DLM within the Sky Broadband (Fibre) Help forums, part of the Sky Broadband help and support category; Since I had sky fibre my connection has been sat at about 35meg until about a month ago. I started ...

    1. #1
      m0t's Avatar
      m0t
      m0t is offline Sky User Member
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      Slow speeds & DLM

      Since I had sky fibre my connection has been sat at about 35meg until about a month ago. I started seeing frequent disconnects and the speed dropped to 27.4meg, not huge but still annoying.

      Having read about all the issues with the latest firmware and because of the consistently bad performance on wifi I decided to replace the router. I chose a TP-Link W9980 mainly because I live in London and Amazon could deliver it in about 30 minutes.

      I set it all up on Sunday morning and the connection has been rock solid but the speeds haven't improved. Is there another fault causing this?

      Line Status:Connected

      DSL Modulation Type:VDSL2

      Annex Type:Annex A/B/L/M





      Upstream

      Downstream


      Current Rate (Kbps)
      9999 27400

      Max Rate (Kbps)
      10647 49881

      SNR Margin (dB)
      6.6 17.7

      Line Attenuation (dB)
      29.7 19.7

      Errors (Pkts)
      0 0


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    3. #2
      Angel_Rex's Avatar
      Angel_Rex is offline Sky User Member
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      Re: Slow speeds & DLM

      It can take a solid connection of 3 days up to 2 weeks before 'lost speed and pings' can be reclaimed by DLM!

    4. #3
      marjohn56's Avatar
      marjohn56 is offline Sky User Member
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      Re: Slow speeds & DLM

      Quote Originally Posted by m0t View Post
      Since I had sky fibre my connection has been sat at about 35meg until about a month ago. I started seeing frequent disconnects and the speed dropped to 27.4meg, not huge but still annoying.

      Having read about all the issues with the latest firmware and because of the consistently bad performance on wifi I decided to replace the router. I chose a TP-Link W9980 mainly because I live in London and Amazon could deliver it in about 30 minutes.

      I set it all up on Sunday morning and the connection has been rock solid but the speeds haven't improved. Is there another fault causing this?

      Line Status:Connected

      DSL Modulation Type:VDSL2

      Annex Type:Annex A/B/L/M





      Upstream

      Downstream


      Current Rate (Kbps)
      9999 27400

      Max Rate (Kbps)
      10647 49881

      SNR Margin (dB)
      6.6 17.7

      Line Attenuation (dB)
      29.7 19.7

      Errors (Pkts)
      0 0
      DLM is definately punishing you as there's a substantial difference between your attainable and actual rates. As Angel_Rex has said it can take quite a while for the DLM to relent and give you back your speed. sadly 10 days may not see it all restored. If after a couple of weeks your line has been stable but you are not seeing any improvement then contact Sky support. Explain to them that there was a problem with the power socket that your modem was plugged into, and that it kept causing the connection to drop and the DLM punished you but that you have now fixed it. If they are in a good mood they MAY ask BT to reset the DLM.

      Of course, you'll need to reconnect your Sky router for the duration of that call!
      --------------------------------------------------------
      Artificial Intelligence is no match for Natural Stupidity.
      --------------------------------------------------------

    5. #4
      m0t's Avatar
      m0t
      m0t is offline Sky User Member
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      Re: Slow speeds & DLM

      Just a quick update to this.

      15 days after posting this thread my speed increased to 30 down, unfortunately the router broke almost immediately and after replacing it the speed fell back to 27.4.

      On Thursday the speed has risen again to 30 (took a while!) and I am hoping that it will keep going up now.
      Scubbie likes this.

    6. #5
      m0t's Avatar
      m0t
      m0t is offline Sky User Member
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      Re: Slow speeds & DLM

      Final update is that I have had a rock solid 40/10 for the last week on my D7000. I never had more than about 37 on the Sky modem and frequently it was around 32.

      Pretty happy with this.
      Angel_Rex likes this.

     

     

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